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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 3,599 reviews
  • Rated 5 out of 5 stars

    As scheduled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As requested the installer installed a new TV and move another TV and removed old equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have called the Geek Squad on several occasions to troubleshoot our home theater and computer systems. Max has always resolved our system issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eric did a great job setting up equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric installed the equipment quickly but worked hard on getting the best out of the available space to setup equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, Knowledgable Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We requested help from Best Buy for or 75" flat screen. Tech was on time, listened to our problem, fixed it and told us what to do in the future. Great service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote working better than before service was completed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got the job done quickly, he was friendlyand complete>

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get this service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad spent about 10 minutes programming my remote. It wouldn't taken me several hours and multiple calls to customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Agent wore a mask and gloves. Was very pleasant and fix the TV remote control setting that match the Remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup and run Sony TV and remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did multiple procedures to set up and run my new Sony TV and remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switch modes with one button.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad programmed it so I can Watch a Movie, Watch TV, Listen to music, etc, with one button. Pretty much eliminates confusion about input, source, etc., etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUTSTANDING Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An OUTSTANDING job by your tech, Nelson. Thorough, efficient and totally knowlegable. Impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my harmony remote.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fixed my harmony remote so that I could again watch my big screen tv in my den which was not working for weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed issues with installation of receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek spent several hours reinstalling receiver and balanced speakers. Worth cost of having Geek Squad having to install after many hours trying to self install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good at his job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He asked what we wanted the remote to do and then programmed it to be easy for us to use. He did exactly what we wanted. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Very skilled!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents since all pieces of equipment perfectly and explained on to use it. Great Job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know their stuff and stayed until the job was done!! One guy stayed for 9 hours to insure my remote was programed the way I wanted it. Hats off to these guys!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great upgrade and benefit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up all my different watching habits (tv without surround sound, tv with surround sound, movie with surround sound, etc) and made any changes after the fact

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Fire Stick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that set-up my Amazon Fire Stick did a great job and answer all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony remote is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overcharged by Geek Squad to set up the Harmony remote I bought at Best Buy.to the receiver and disc player I already had to the smart TV I bought at Best Buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was deployed to out home and programmed our Harmony remote. So easy to operate. One button for TV, another for blue ray player, and one for music. Love it

    I would recommend this to a friend
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