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Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,599 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents programed our new Harmony remote & showed us how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wes is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member installed device with existing (but new) equipment. Installation was quick and complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are knowledgeable and courteous. They made programing this remote look easy. While I am sure I could have figured it out, they made better use of my time for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Harmony Remote Progrmming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was very thorough. He was patient and friendly. He was very customer and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad reprogrammed remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reprogrammed my remotes & made sure eero was working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Universal Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad did an excellent job installing my universal remote, explained the remote, and how to handle updates. Very pleased!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians that set up my remote did a great job. He also explained how it works and made sure I was able to work all the separate components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    david the installer was super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    harmony remote control programming was great had to replace my old one and the geek squad agent was spot on !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came and hooked up our devices and the tech suggested this remote best thing ever. Love that we don't have 3 or 4 remotes just the one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service. When I call for help, help comes to me with experienced service people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers did the programming, and have everything going well together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank heaven for GeekSquad! A technician came out within one week and set up my Harmony Remote. Now I have one remote for my TV, DVD, Sound System, & DVR.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad installed my Entertainment System.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few days after the technician checked out my system and made some slight adjustments, my VCR wouldn’t play on the system. This happened once before when Geek came at another time, but that was the record player that would not work through it. I paid a good deal of money for this system and it’s frustrating that it doesn’t work like it should.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman did an outstanding job setting up and teaching me how easy it is was to use this remote!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is awesome as usual. 19 Characters remaining.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Remote Control Programming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent installed Remote Control Programming for our TV and did a great job explaining how to use utilize it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So nice to have a knowledgeable person helping out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to work with. They know their “stuff”. Answered lots of questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the agents that came to my home and helped with the install were great. Excellent customer service and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Programming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out to program the Harmony Remote we had purchased some time ago. They were prompt and very professional. All works fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Virus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an issue either by computer. I was pleased with customer service and how they were concerned with my.issue

    I would recommend this to a friend
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