Customer Ratings & Reviews

Gabriel and Aaron did an amazing job of installing a new tv into an already established media theater system. It was a complicated job. They worked with my designer to mount the tv precisely where he required. They kept in contact through the days of installation. They answered all my questions and gave precise instructions on my new operating system. I am an 80 year old who loves technology but finds it challenging. Gabriel and Arron were patient, encouraging and respectful. Their cleanup was spotless. I have always had excellent service from Geek Squad teams. But Gabriel and his team went far beyond basic requirement of serving up a new TV. Thank you for this opportunity to give them Kudos.

After much frustration with our cable technician’s, we decided to reach out to Best Buy Geek Squad. We purchased a remote from you many years ago. We called you after no one could get our system in working order. He came in and knew what to do immediately.

Great remote control that can control TV, soundbar and more.

I initially hated these things, but after I figured it out - it takes a while - they are great. You need multiple advanced degrees to program, so use the BB services.

As senior citizens we rely on geek squad for our tech needs. We have used them for more then 20 years and, as always, they manage our needs in a precessional and friendly manner.

I have total tech support and was out of town for a couple of weeks and the internet and power went out and somehow my receiver and othe components went back to default set up called geek squad total protection they were out the next day and reprogrammed all components . Not being a techie the Greek squad makes it easy.

The Geek Squad helped with our TV issues and installed our Harmony Elite Remoste and hub so that we could utilize an all in one remote. This made watching our TV that much better. We appreciated there skill, assistance, and professional service.

I upgraded from an analogic controller I had for 10 years. This is a pretty good unit but you need to have it programmed. Also the battery runs down every 3 days and if it gets low on charge it forgets things. As soon as you recharge it, it's memory is back on track. But, like most smartphones today, you cannot keep it on the charger but need to let it run down.

My original Harmony remote controlled for devices: a TV, a DVD / Blu-ray, a laptop computer, and a sound bar. After a few years the remote started to not work well. The biggest thing was the on/off button did not function. I bought a new remote but I knew that I could not program it myself. I am a total household tech member so It only cost $50 to have someone come out and program it. He was there about 45 minutes and got it working just fine. Or so I thought. A couple days later I noticed it wasn't working. What I had done was bought a different DVD / Blu-ray player than what I originally had. I forgot to tell the installer that. I called Best Buy and they sent out another tech with no additional charge. He corrected the problem. Both techs were polite, clean And very knowledgeable. I have no complaints whatsoever. Both texts taught me a little bit more about the remote and other things I could do with it.

Steven Scaggs of the Home Theater division, Geek Squad, did a terrifically professionally installation of my Logitech universal remote. I am completely satisfied with his effort. Thank you, Steven! Jerry Catalano

So I bought a new Harmony remote to control all the devices for my home theater. Sony 4ktv, Oppo Blu Ray player, and a Marantz receiver. I opted to pay the $100 to have Best Buy set up the remote for me instead of doing it myself. Very glad that I did. The install took about an hour (would've taken me a few), was painless and the remote works perfectly.

I've had total tech reps out twice helping set up a new TV, DVD player, receiver, and an all-in-one remote so I just have one remote for everything and the sound goes through the receiver to my speakers. Everything works great!

This installation was very complicated, especially when you consider that it's just a remote control! The Geek Squad took about two hours to complete the installation, and it works perfectly. There is no way I could have done this without their help.

After removing unneeded devices from my entertainment center, my remote control needed to be extremely re-programmed. The techs performed this following my desires on how I wanted things to flow and function. They were very patient and knowledgeble in working with me in this endeavor.

Shawn and J.D. from the Ion Company, a sub to Best Buy, came out on the appointed time and were excellent! They re-programmed my new Logistics remote and the whole home theater system. Give a shout out to them and keep them for me next time!

The Tech who came out and programmed our new universal remote control was great! She called ahead of time and arrived when she said she would. She was very knowledgeable and pleasant to work with. Out remote was programmed to handle all of the components that we use and she walked through using the remote to make sure we knew exactly how to use it.

I'm still a fan of the Harmony Remotes (discontinued by Logitech). The senior tech programmed it to my new Sony Bravia TV. I love it.

The Geek Squad did a fabulous job of unhooking our T.V. s before we moved and then coming back to hook up all 5 T.V. s back up....and setting up this new remote to control our theatre room./ sync with Comcast etc......It works great and we are very happy with everything...Would use again.

Richard is superb at any project, both electronically and anything else. The problem with Best Buy in general is difficulty reaching local store (never answer phone) and online/app scheduling never works for me. Very frustrating...but, when can get service scheduled, hip hip hooray!

We are still waiting for a special part to finish hooking up one of our TV Remote control split wires. So they can finish setting up one of our TV's & NETFLIX & Apple. But these guys (Geek Squad) Are the best. Is the fault of the company that set up our internet.