Customer Ratings & Reviews

Before we moved to Slaton, TX the Midland Geek Squad made the Harmony RF remote the best piece of high tech equipment we had. Now we have to use the Dish and Harmony remote and then sometimes the combination won't get the job done. Looks like the Lubbock Geek Squad needs some more training.

After much frustration with our cable technician’s, we decided to reach out to Best Buy Geek Squad. We purchased a remote from you many years ago. We called you after no one could get our system in working order. He came in and knew what to do immediately.

It works great, I like the fact we can use just one remote for all components.

Easy to use one controller controls everything. Love this controller

Assisted and set up our home entertainment system so we could understand it and use with ease. Huge for us since we are older

Geek Squad did all the programming for our Harmony single unit remote and did it right the first time. This made it easy to control multiple units with one remote! c

This was a programming call and the agent did an outstanding job. He was knowledgeable friendly and professional.

The Geek Squad helped with our TV issues and installed our Harmony Elite Remoste and hub so that we could utilize an all in one remote. This made watching our TV that much better. We appreciated there skill, assistance, and professional service.

When I purchased multiple components (tv, soundbar) to use with my cable provider, we could not program one remote to run everything so was walking around with 3 remotes! Kevin suggested the Logitech Harmony remote and I am thankful for the ease of learning the functions after the Geek Tony explained all the how tops. I love this remote!

The technician knew what he was doing. He completed programming the all in one remote control very quickly, much quicker than it would have taken us, and we know it is done correctly. When the installation was complete, he gave us a very thourough explaination of how to use it. Better than trying to figure it out in our own. Great service.

Katie arrived on time and took the time to be sure that I understood all the settings for each of my components before she left. I specifically asked for her and wasn't assigned her, but called and got someone to switch assignments, since I have used her before and trust her completely! Hopefully she'll clone herself so I can use the Geek squad over and over in the future!

The geek squad installed my controller to match the set up of my new tv. He did a fantastic job.

Changed from MX3000 to Harmony remote. Geek Squad installed. No problems. Made it easy to watch TV with all streaming items.

I've had total tech reps out twice helping set up a new TV, DVD player, receiver, and an all-in-one remote so I just have one remote for everything and the sound goes through the receiver to my speakers. Everything works great!

Easy to use! Changes from one devise to another without a problem.

The technician was well trained and he loved helping making my Home Theatre better and gave me several tips on using my hi-fi system. After programming the system, we sat together and he showed me how to use my new more advanced remote controller. He then handed it to me and he asked me to perform basic steps. The RIGHT was to teach. And I am a former college professor.

Courteous, helpful, and professional. Answered all questions without making me feel like a "dummy." Great service

Harmony remote takes care of managing multiple devices for my home theater. Keeps battery charge several days. Dependable in terms of retaining programming. I have Best Buy do the programming and the tech was on time and made everything clear in terms of operating and support. Recommend both Best Buy Tech Support/ Geek Squad and Harmony Remote. Will upgrade in time...

My original Harmony remote controlled for devices: a TV, a DVD / Blu-ray, a laptop computer, and a sound bar. After a few years the remote started to not work well. The biggest thing was the on/off button did not function. I bought a new remote but I knew that I could not program it myself. I am a total household tech member so It only cost $50 to have someone come out and program it. He was there about 45 minutes and got it working just fine. Or so I thought. A couple days later I noticed it wasn't working. What I had done was bought a different DVD / Blu-ray player than what I originally had. I forgot to tell the installer that. I called Best Buy and they sent out another tech with no additional charge. He corrected the problem. Both techs were polite, clean And very knowledgeable. I have no complaints whatsoever. Both texts taught me a little bit more about the remote and other things I could do with it.

Installation by Nathan and Greg was excellent. They arrived as scheduled. They were both very considerate of our home. They completed the installation and, most importantly, explained the product, its functions, and answered all questions before leaving. Also, made sure we knew how to contact they about any further questions or issues. We will continue to support Geek Squad.