Customer Ratings & Reviews

excellent service never disappointed iN Best Buy They always explain everything in detail and always answer any questions I might have.

Had Best Buy install universal remotes, and I can't say enough about their professionalism and talent. Lead technician left us with his cell number for any questions after. And he truly was able to talk us through any issues over the phone, and they were all due to user error- not product malfunction. We had been using a private company that the previous home owners used. They charged us a fortune and were inconsistent, made lots of mistakes, and didn't seem like they wanted to be bothered. I hesitated to call Best Buy for install as they had had little experience with Apple products in the distant past. Happily that has changed. Will ALWAYS use Best Buy from now on- they are great- went above and beyond!

Fast and knowledgeable. Our guy was on time and finished the job quickly, he obviously knew who he was doing. Very impressive.

Devon was incredible. It took a bit at end of the day, but he was patient and determined to complete what I thought could be an impossible programming task for my remote.

Programmed our universal remote and explained how it worked. Said if we had any questions to call him; however, we do not have his phone number and have a question.

Geek Squad Representative was so helpful He spent so much time and was able to make everything good

The agents worked on my system until all the issues were fixed and I know how to operate the remote.

The agent came and had my remote program to 3 devices and less then 20 minutes.

Geek squad easily configured the master remote, integrating several input sources. And trained us on it features.

Thomas has been out to my home for various needs and he always is professional, knowledgeable and friendly. Anytime I need to use Geek Squad I request Thomas specifically. Please also note I do not want the 25 reward point because I want to compliment Thomas and I ask that his manager please contact me directly as I have more to share regarding the excellence Thomas exudes as a valued employee. Please contact me at +16232971845 thank you. Frederick Lake.

We had 3 separate remotes for the bedroom tv. Didn't know how to operate them so unable to watch bedroom tv. Salesperson recommended this remote and showed us how to operate. Been working great!!

The agent completed the service quickly and with expertise. This was the best agent visit I ever had.

From request to finish the agents were excellent. They mounted the TV and programmed the remote with instructions on how to use it. Great Job...

The young lady came on time and in a short time of about 30 minutes got all my electronic equipment working perfectly. I have had no further problem since.

Excellent value, easy and straightforward to use. Makes turning on and off multiple equipment simple.

Faced with combining my old tech devices with my new technology, then incorporating everything to communicate with a home theater set up was a no brainer! Jason the GS Tech did a fantastic job. Thorough, took his time to get it right, went through everything to set up, troubleshoot, answer and explain my questions and concerns to match my objectives resulted in a professional job. Nothing but complete satisfaction in services rendered for this homeowner!

The Geek Squad did a great job. They were professional, asked all my questions, tested all connections before leaving and make sure I was happy.

Did everything that was asked and very professional. It would be nice if contractor services were the same way.

GS agent was able to program all my electronics into my RC. This included the 4k OLED TV, 4k BR dvd player, sound system, cable box, VCR, and a Dreamcast game player.

The person that came to reprogram my Harmony remote from the Geek Squad was excellent !! He showed me some things that I did not know about the remote and I learned something new...