Customer Ratings & Reviews

The agent installed our remote after we had not been able to do so ourselves, It took a lot of time and energy. Glad to have the Alexa remote working now,

The agent came and had my remote program to 3 devices and less then 20 minutes.

The agent programed my remote connected all my devices. Ensured I understood how to use the remote. Agent was professional and courtteous.

Geek Squad Representative was so helpful He spent so much time and was able to make everything good

The agents worked on my system until all the issues were fixed and I know how to operate the remote.

excellent service never disappointed iN Best Buy They always explain everything in detail and always answer any questions I might have.

Fast and knowledgeable. Our guy was on time and finished the job quickly, he obviously knew who he was doing. Very impressive.

Geek squad easily configured the master remote, integrating several input sources. And trained us on it features.

The agent completed the service quickly and with expertise. This was the best agent visit I ever had.

Thomas has been out to my home for various needs and he always is professional, knowledgeable and friendly. Anytime I need to use Geek Squad I request Thomas specifically. Please also note I do not want the 25 reward point because I want to compliment Thomas and I ask that his manager please contact me directly as I have more to share regarding the excellence Thomas exudes as a valued employee. Please contact me at +16232971845 thank you. Frederick Lake.

Had Best Buy install universal remotes, and I can't say enough about their professionalism and talent. Lead technician left us with his cell number for any questions after. And he truly was able to talk us through any issues over the phone, and they were all due to user error- not product malfunction. We had been using a private company that the previous home owners used. They charged us a fortune and were inconsistent, made lots of mistakes, and didn't seem like they wanted to be bothered. I hesitated to call Best Buy for install as they had had little experience with Apple products in the distant past. Happily that has changed. Will ALWAYS use Best Buy from now on- they are great- went above and beyond!

Programmed our universal remote and explained how it worked. Said if we had any questions to call him; however, we do not have his phone number and have a question.

We had 3 separate remotes for the bedroom tv. Didn't know how to operate them so unable to watch bedroom tv. Salesperson recommended this remote and showed us how to operate. Been working great!!

Excellent value, easy and straightforward to use. Makes turning on and off multiple equipment simple.

From request to finish the agents were excellent. They mounted the TV and programmed the remote with instructions on how to use it. Great Job...

Faced with combining my old tech devices with my new technology, then incorporating everything to communicate with a home theater set up was a no brainer! Jason the GS Tech did a fantastic job. Thorough, took his time to get it right, went through everything to set up, troubleshoot, answer and explain my questions and concerns to match my objectives resulted in a professional job. Nothing but complete satisfaction in services rendered for this homeowner!

The young lady came on time and in a short time of about 30 minutes got all my electronic equipment working perfectly. I have had no further problem since.

Did everything that was asked and very professional. It would be nice if contractor services were the same way.

The Geek Squad did a great job. They were professional, asked all my questions, tested all connections before leaving and make sure I was happy.

GS agent was able to program all my electronics into my RC. This included the 4k OLED TV, 4k BR dvd player, sound system, cable box, VCR, and a Dreamcast game player.