Customer Ratings & Reviews

New Harmony remote is all it's cracked up to be. Geek Squad recommended it while installing new TV, Sound Bar, and Blu-Ray. Takes the place of 4 remotes and is easy to operate. Very satisfied.

The team removed my old TV. Assembled the new TV. Programmed the new remote control. They were well trained and well experienced for the tasks

My problem is with the harmony logitech unit. The mute button stoppedworking on it, And that too means that I’ll have to buy another logitech soon and it’ll cost me another hundred dollars to get the unit working. After buying everything at Best Buy I resent constantly having to pay for a service Which should’ve been included in the first buy. The geek squad is really excellent in that every person sent to me has done really well. It’s the breakdown of the minor unit like the logitech that makes me angry.

We love this remote. Need a little fine tuning. They got it working perfectly. They are one of the reasons we buy at Best Buy.

It was worth every penny to have Geek Squad come reprogram our Logitech remote. Now we can control our Apple TV on the same remote as everything else. Thank you Geek Squad!!!!

Programmed my Harmony remote to my new ROKU device.... works flawlessly..

The agent connected my Harmony Remote to easily review and control all features simply and quickly.

Knowledgeable and courteous staff, I was totally satisfied on first attempt prompt and on time

Geek Squad did an excellent job in setting up my new Harmony remote. Now all my components are at a finger's touch.

Greek Squad service is a great value they take the stress out of setting up everything - nice guys

Had new tv installed and geek squad reprogrammed my harmony remote to operate all my components.

The team members reprogrammed my older remote the right way and ensured all other equipment were controlled by the remote.

I love this remote because we can set up our activities, press one button and all devices come on that are suppose to. No more figuring out which remote goes with which device.

The agent set up the new harmony remote and explained the operation in simple terms. Ask if we had questions and answered any of our concerns.

I'm hoping this is an anomaly, but this thing is eating batteries, as in two a week. Taking it back today as the Geek Squad has not called me back after calling them twice (NOT GOOD).

Has it all. Monitor steps, mileage, calories, etc., as well as heart rate, phone calls, emails. Haven't used golf course function yet. Very pleased with overall performance.

The agent did a great job reprogramming the Harmony remote after dumping my cable boxes. Everything works again.

It is very nice to have one remote do it all. I no longer am constantly having to look for and use several remotes for my TV experience. The Geek Squad guys were great.

Tech. was very professional and knowledgeable.. He explained all functions of the TV and remote quickly and in terms that were easy to understand.

Logan was THE most knowledgable geek squad agent! He came promptly accessed the problem and had me up and running in 30 minutes. Very impressed with Logan. However VERY disappointed in the changes to the total tech services. Not what I initially signed up for even though geek squad has no problem automatically renewing my total tech contract for another year.