Customer Ratings & Reviews

Agent was very capable and efficient and improved use considerably

The Geek Squad programmed our Harmony remote to control all of our devices with one remote. We love it!!!

Agent did an excellent job programming our remote. The Harmony works great.

Friendly service. Service was done in a short time.

Excellent service. On time and very helpful.Everything went smoothly.

My tech was great! Walked me through the universal remote and had me practice before he left --- thank you!

The agent programmed a universal remote for us it helps because wife sometimes doesn't have a clue.

you programmed my new remote. Showed me how to use it correctly. Were very helpful.

I bought this service to program and learn how to use the additional features of the remote control that had come with the TV. However, this service was designed to set up an optional - additional - remote control that I could have bought, but had not . The person who came out was nice, but there was nothing he could do for me. Since the service call was based upon a misunderstanding, Best Buy did refund my money.

i love it dont even have to live your house and they will work on it from there very helpful

Our Harmony remote was programed perfectly and we were shown how to operate it

This remote is amazing! Tech installed it and allows us to use just one remote and cabinet doors can be closed.

The geek squad programmer was very quick and thorough and could explain how to use the Harmony remote in eady to understand language.

The gentleman who helped me was kind and did not belittled me for not knowing how to work the tablet. He was knowledgeable and I was able to ask dumb questions and was not judge for not knowing. A few times I got hands-on instructions which will be very helpful in managing the tablet. Overall experience was nice and I feel that I can get future help from the Geek Squad at Best Buy.

Louis did a fantastic job of finding the problem and fixing what was wrong with the remote. I would give him 5 stars but I realized after he left all the channels say unavailable> This means I do not have a guide. The only reason for 4 instead of 5 stars is that I tried to rectify the problem on the phone, and I was cutoff twice. The missing star is for Total Techs phone customer service system.

We are not tech savey so when we needed to program our universal controller we called on the Geek Squad. We couldn't be more pleased with the service provided. Good communications prior to visit and timely arrival. A very courteous Service Tech took his time, set up all the devices we requested and tested controller with all devices several times to ensure all was working appropriately and consistently. He then carefully demonstrated and taught us how to use our new controller. Good guy, great experience.

Agents programed a new Harmony remote for all my devices. Worked until it was working perfectly!

The hard drive in our DVR burned out and DISH sent us a new one. However our Harmony all in one controller would not work. It turned out that it needed to be linked to the new DVR and it was not possible to do unless you are trained to do so. The tech came to the house and got it all set up and it works just fine now.

I can now use 1 remote to control all my components and haven’t had to call them back with any problems

This is our 2nd programmable remote. The !st one lastest about 4 years through 2 kids and 2 dogs. It makes it so easy to enjoy TV!!