Customer Ratings & Reviews

Excellent service. On time and very helpful.Everything went smoothly.

Troy was prompt and knowledgeable He explained everything about the installation and the new universal remote.

Agent did an excellent job programming our remote. The Harmony works great.

Geek Squad were very professional and efficient and were able to solve my problems with my smartphone application

you programmed my new remote. Showed me how to use it correctly. Were very helpful.

I had to make 2 appts to have universal remote re-programmed. Each appt I explained my schedule, and each time I was placed at the end of the morning route, which would have made me late to work. Once the service occurred, it was quick and efficient. We love the surround sound, but any time there is a change in cable service, we will have to call Best Buy Geek Squad for re-programming. It would be nice to be able to do that remotely or on our own. Also, we thought that since we were Elite members, that service calls would have been covered.

The Geek Squad programmed our Harmony remote to control all of our devices with one remote. We love it!!!

Our Harmony remote was programed perfectly and we were shown how to operate it

The agent programmed a universal remote for us it helps because wife sometimes doesn't have a clue.

My tech was great! Walked me through the universal remote and had me practice before he left --- thank you!

i love it dont even have to live your house and they will work on it from there very helpful

The gentleman who helped me was kind and did not belittled me for not knowing how to work the tablet. He was knowledgeable and I was able to ask dumb questions and was not judge for not knowing. A few times I got hands-on instructions which will be very helpful in managing the tablet. Overall experience was nice and I feel that I can get future help from the Geek Squad at Best Buy.

The hard drive in our DVR burned out and DISH sent us a new one. However our Harmony all in one controller would not work. It turned out that it needed to be linked to the new DVR and it was not possible to do unless you are trained to do so. The tech came to the house and got it all set up and it works just fine now.

Louis did a fantastic job of finding the problem and fixing what was wrong with the remote. I would give him 5 stars but I realized after he left all the channels say unavailable> This means I do not have a guide. The only reason for 4 instead of 5 stars is that I tried to rectify the problem on the phone, and I was cutoff twice. The missing star is for Total Techs phone customer service system.

I bought this service to program and learn how to use the additional features of the remote control that had come with the TV. However, this service was designed to set up an optional - additional - remote control that I could have bought, but had not . The person who came out was nice, but there was nothing he could do for me. Since the service call was based upon a misunderstanding, Best Buy did refund my money.

This remote is amazing! Tech installed it and allows us to use just one remote and cabinet doors can be closed.

Getting the appt was absolutely Horrible, it took exactly 3 canceled appts for me finally to get a solution for my dying (they don’t sell anymore) Harmony Elite remote. Hopefully, this review will help someone you can use your phone as a remote. Great service from the geek squad rep! Finally, I can watch TV!

The geek squad programmer was very quick and thorough and could explain how to use the Harmony remote in eady to understand language.

We are not tech savey so when we needed to program our universal controller we called on the Geek Squad. We couldn't be more pleased with the service provided. Good communications prior to visit and timely arrival. A very courteous Service Tech took his time, set up all the devices we requested and tested controller with all devices several times to ensure all was working appropriately and consistently. He then carefully demonstrated and taught us how to use our new controller. Good guy, great experience.

Agents programed a new Harmony remote for all my devices. Worked until it was working perfectly!