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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 3,599 reviews
  • Rated 5 out of 5 stars

    Enabled good experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were knowledgeable and communicative. Added value to such an information technology purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Tv, UHD Player , and receiver were set on my remote along with the activities without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    They taught well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents very helpful as fixed remote devices and explained use

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Geek squad tech determined that the battery was de

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He fixed my problem quickly. The item was only defective because the battery needed to be replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has ALWAYS provided great service to me and when they said that the would be there. USE THEM.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    instalation of universal remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and explanation how to work universal remote.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Harmony Universal works well after setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad setup was essential to being sure the whole system ran well off the Harmony Universal control.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great! Took his time and explained and programmed all the features. He is an asset to Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected my tv with different devices very good job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for components inside cabinet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient changing channels of various components but I still need original remotes for certain functions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My tv controller purchase has been successful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller is working great. The installer was efficient and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Good remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our second remote control of this brand. It works for all our components together on one unit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Program system remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm always pleased with the Geek Squad members. They do a great job and are always friendly and eager to help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very helpful for running all of our components in one. Everyone in the family can use it with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Geek Squad hooked up my universal remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my Harmony remote and then showed me how to work it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys did a great job, showed up on time, worked quickly and got everything done and working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just the help I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to program my harmony remote -but just couldn't get it right - thanks to the Best Buy technician its woring fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DWT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job and were very imforative.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents linked my new harmony remote to my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Job Done Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad set up and mounted 3 TV's (55', 65" and 75") along with Sonos soundbars on two, and then provided detailed instructions on how to operate all the TV's and the Sonos system. Very professional, and done in a timely manner.

    I would recommend this to a friend
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