Customer Ratings & Reviews

Remote Control Programming is an excellent service. The programing that was done was well worth!

connected my tv with different devices very good job

Love having a single remote control for all devices. Geek squad technician did a great install and it works fine.

Technicians were knowledgeable and communicative. Added value to such an information technology purchase.

Arrived on time, did an excellent job, know what they are doing. Both guys were friendly and were careful during the install.

My new Tv, UHD Player , and receiver were set on my remote along with the activities without any problems.

They made some changes that I am still getting use to but overall even though it took awhile all adjusted and looks good. They would serve the company better if everyone stayed on the same page. First time I had it adjusted it was fine when a different person came out and did this adjustment put down the job done by the first person. Both did a good job and they should always support each other.

He fixed my problem quickly. The item was only defective because the battery needed to be replaced.

Needed a new Harmony remote installed and Matt was great. Very knowledgeable and friendly.

The Geek Squad has ALWAYS provided great service to me and when they said that the would be there. USE THEM.

The Geek Squad setup was essential to being sure the whole system ran well off the Harmony Universal control.

The agents did a very good job and were very imforative.

My controller is working great. The installer was efficient and knowledgeable.

The agent hooked up my Harmony remote and then showed me how to work it.

He was great! Took his time and explained and programmed all the features. He is an asset to Best Buy!

The agents linked my new harmony remote to my devices

Very convenient changing channels of various components but I still need original remotes for certain functions.

This is our second remote control of this brand. It works for all our components together on one unit.

I'm always pleased with the Geek Squad members. They do a great job and are always friendly and eager to help.

Austin was our geek who was so patient and thorough working with an old TV and a new remote and sound bar. He explained the process and worked with me to understand how to use the new remote. He is a stellar IT guy and Best Buy is fortunate to have him on their team. Thank you again Austin, appreciate you !