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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3599 reviews

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90%
would recommend
to a friend

Customers are saying

Customers highly value the ease of use and overall performance of Remote Control Programming. Many appreciate the remote control functionality, quick installation, and compatibility with other devices. While the majority of customers are satisfied, some have expressed concerns about battery life and scheduling issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 3,599 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys did a great job, showed up on time, worked quickly and got everything done and working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The remote is very helpful for running all of our components in one. Everyone in the family can use it with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Harmony remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent paired my harmony remote to my television and sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a good job at setting up and explaining everything about the tv

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just the help I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to program my harmony remote -but just couldn't get it right - thanks to the Best Buy technician its woring fine.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Programmed my remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programmed my remote control and hooked up my surround sound. Very good service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very pleasant and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my remote and all my devices. Very happy with their work.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Totally fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was fantastic. There was no way I could have figured out how to set up the remote! Everything works perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed TV to existing Home Theater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I have Total Tech Service. The Geek Squad is an asset to Best Buy. They are always professional and willing to set things up just as you want. They offer suggestions or explain what they're doing and why. They are considerate and even offer additional information on available products that can further enhance what you have. Exceptional Service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great customer service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my remote updated and working properly after it somehow needed an update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    getting connnected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got me connected. I'm happy with the service

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Raphael did a terrific job....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He not only reprogrammed my remote, but explained it to me very well. Finally understand how it works!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, the Geek squad, although young, are the professional beyond their years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smooth install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was extremely efficient and helpful. Answered all my questions and showed me exactly how to use everything.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad got my remote to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 geek guys got my new remote to work with my surround sound and tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a great experience with our install and programming. Highly advise the service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    EXCELLENT TROUBLESHOOTING SKILL.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY QUALIFIED TECH. FIXED SEVERAL ISSUES WE DID NOT KNOW WERE ISSUES.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have an old remote that I love and geek squad was able to tie it in with all my programs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was able to solve my issues completely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went in the store to schedule my appointment- the team there were able to work together to get what I needed scheduled. The team that came out worked well together to accomplish my needs. Great Job Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry that I paid a much higher price for the top of the line. The new remote is much easier and more intuitive.

    I would recommend this to a friend