Customer Ratings & Reviews

Josh was fantastic. There was no way I could have figured out how to set up the remote! Everything works perfect.

Programmed my remote control and hooked up my surround sound. Very good service.

they did a good job at setting up and explaining everything about the tv

The agent paired my harmony remote to my television and sound system.

Austin was our geek who was so patient and thorough working with an old TV and a new remote and sound bar. He explained the process and worked with me to understand how to use the new remote. He is a stellar IT guy and Best Buy is fortunate to have him on their team. Thank you again Austin, appreciate you !

They hooked up my remote and all my devices. Very happy with their work.

The agents got my remote updated and working properly after it somehow needed an update.

Installer was extremely efficient and helpful. Answered all my questions and showed me exactly how to use everything.

He not only reprogrammed my remote, but explained it to me very well. Finally understand how it works!

I'm glad I have Total Tech Service. The Geek Squad is an asset to Best Buy. They are always professional and willing to set things up just as you want. They offer suggestions or explain what they're doing and why. They are considerate and even offer additional information on available products that can further enhance what you have. Exceptional Service!

As usual, the Geek squad, although young, are the professional beyond their years.

The techs did a good job in installation, although they did not bring anything to attach one of the components to the back.

Sorry that I paid a much higher price for the top of the line. The new remote is much easier and more intuitive.

We had a great experience with our install and programming. Highly advise the service.

have an old remote that I love and geek squad was able to tie it in with all my programs

I would recommend the Harmony remote to anyone. Great choice for combines everything connected to the tv

The 2 geek guys got my new remote to work with my surround sound and tv.

The agents got me connected. I'm happy with the service

VERY QUALIFIED TECH. FIXED SEVERAL ISSUES WE DID NOT KNOW WERE ISSUES.

Our Geek Squad Technician Brandon was simply amazing! Called advising his ETA and he arrived just as he said. He quickly set up our new Harmony 665 Universal Remote and tested it several times, working out any possible bugs that we may encounter. He understood we are "technically challenged" and fully explained how to use the remote and the special features on it. VERY well worth the price we paid for the service!