Customer Ratings & Reviews

This is what you want if you're looking to hide your equipment - a little tricky to set up, but it works great.

The installation service for the receiver I had bought was initially mishandled and required my going to the store to complain. Store staff quickly straightened the merchandise and scheduling issues and two days later the installation and reprogramming of my Logitech remote was accomplished by Ted of the Geek Squad who made sure everything was working to my satisfaction. Initial disappointment but eventually complete satisfaction.

Geek Squad did a great job of programming our new Harmony remote.

GEEK TECH PROGRAMMED UNIVERSAL REMOTE AND EXPLAINED HOW TO USE IN NO TIME. VERY SATISFIED WITH PURCHASE.

Tech set-up the remote added and fixed my problems. All is great!!

He made sure everything worked correctly. Even things on the remote I don't use!

Best buy Geek Squad did a very professional job on adding features to my Elite remote. Very satisfied.

After 6 weeks of daily use, I must say that the Harmony Remote is hard to use, substantially slower to make changes, and required two trips out by Geek-Squad to completely program. It does control EVERYTHING, game console, blu-ray, receiver, Spectrum DVR and television. But the Spectrum remote does all but the game, and if much faster and easier to use!

The Geek Squad did a job very well that was beyond my technical capacity.

They came on time and got all of my remote programmed and functioning great! I'm very pleased.

One touch remote programming is a plus.Great job and explanation

Requires a bit of concentration but very doable. Just pay attention to what it is telling you

I purchased the LogicTech Harmony remotes in the past and returned them because I had trouble programming them. The Geek Squad agents knew not only how to set them up but how to explain how they can be used effectively. Now I love these remotes. I have one in my family room and another in my game/music room. The agents did a great job.

The technician was clean and courteous...and he set up the remote in no time...and now it's good to go

The squad person who came did a very good job.....explained it all to my satisfaction.

ALWAYS GOOD SERVICE AND PRODUCTS AY BEST BUY. THIS IS MY NUMBER 1 STORE WHEN I SHOP FOR ANY ELECTRONICS.

The techs that came out were so helpful, professional and gave us excellent customer service

Very helpful and funny. Knew what he was doing and was able to hook everything up

We were not informed of the Harmony remote until our TV and sound bar and blue ray player were being installed. The sales people should have/could have informed us of this availability and saved us the additional installation fee. Over all, the experience in buying our home entertainment equipment was a bust. I love the products we selected, purchased, and had installed. However, my satisfaction with the way our purchases were handled is very, very, very low.

Need to keep remote pointed at tv until everything goes through Response is slow. Otherwise it's awesome