Customer Ratings & Reviews

My remote was easy to setup because I had the Geek Squad do it. Easy to operate and my wife loves it.

techs were extremely helpful and did an excellent job! Would recommend to everyone!

Your representatives were very nice and talented pleased with results.

Geek Squad programmed my universal remote in no time at all and everything is working properly.

The agent programmed the remote. Works wonderful.

Agent used old remote to set up new remote. Works perfectly.

the guys did an excellent job in and out in no time at all and had us all enjoying our new system

The Geek Squad was wonderful - set up the remote and thoroughly explained it.

The techs that came out were so helpful, professional and gave us excellent customer service

I had 6 pieces of equipment to input into my remote. The tech got them in and everything seem to work.

Geek Squad is superior in service, but I am fed up with Best Buy's auto-messages when telephoning! It not only took excessive time to get to the correct transfer, but it is infuriating to hear repeated touting of offers to BUY, BUY, BUY and then hear someone whose accent I cannot understand and who speaks too softly to hear,. Your automated telephone answering makes me not willing to deal with Best Buy

My new wires work wonderful even though my TV won’t connect to the internet

I bought a nice theater system and when I moved the HDMI cable from the blue ray to the surround processor I lost the remote that the TV was utilizing , and since I bought a 7/2 system, optical sound from the TV wouldn't do it because that's 5/2 ,, so I bought the remote and had the Geek squad come and set it up ,, there is absolutely no way I would have been able to do what he did ,, not even if I spent the whole day on it ,,

I was not sure you could do this much with this remote. He did a great job and made my life easier.

Had Geek team come a program my remote. They did a great job- sooo happy!!

The greek squad did a great job putting everything together and getting the TV up a running

Put functions on harmony universal remote that were not there.

Just got a new Harrmony remote and they still are best option for the money you have to pay 4-5 times as much to get more sophisticated Universal Remote. My only complaint is as i said this a replacement [my third Harmony 650} . They only last about 2 years and then bottons stop working consistently which in addition to replacement cost $99. for Geek Squad to progam. {If you are Tech Savvy you can do it yourself]

Installer set up the TV, sound bar & remote. Remote didn't work as it should. He recommended we exchange it for one that didn't have a touch screen. We returned the original remote & were going to get the other model but it would have cost another $150 for them to come back out to set it up. This was after being told we wouldn't be charged so we didn't get a remote at Best Buy. Had Comcast come out & set up our cable remote that works great.

The remote was set up in less than 1/2 hour. Quick and done right.