Customer Ratings & Reviews

It took 3 times for Geek Squad to finally get my Harmony remote programmed to work with my new Sony smart TV, Directv, and surround sound speakers. If they don't get it right, you go to the bottom of the list and have to wait another 2 weeks or so before they come back out.

The tech did a great job The tech called me with an arrival time , but I also got an email with a completely different time. The email time was completely wrong. Your email system does not work

My geek person was on time and did a great job.and explained how everything worked.

The Geek Squad had this set up in a matter of minutes. Totally one of the best purchases we have made.

Geek Squad did an awesome job. I would recommend to everyone!

Geek squad programmed to enable me to eliminate 4 remotes.

The Geek Squad was friendly, knowledgeable, and efficient. They called to let me know they were on their way and arrived with smiles on their face. Asked for details about placement of TV on the wall and went to work mounting TV, programming rote, and answered all our questions.

Very patient and explained everything in detail so I completely understood the device.

This remote controls every aspect of our entertainment centers. Very easy to use

Very pleased with our new harmony remote controller.

We always use Geek Squad when we have anything installed from Best Buy. They are always professional and thorough. They always confirm what we want done and explain what they are going to do and why. They explain the function very well and make sure we understand everything and don't have any questions before they leave. I highly recommend their services.

I HAD A HARMONY REMOTE FOR YEARS AND IT WAS SHOWIN G IT’S AGE SO DECIKDED TO GET ANOTHER ONE. NOW THEY HAVE ONE THAT USES BATTERIES BUT I DECIDED TO STICK WITH THE ONE THAT HAS A CHARGER SINCE I HAS SUCH GOOD LUCK WITH MY FIRST. DON’T KNOW IF IT WAS THE TECH OR IF IT IS THE REMOTE BUT DO NOT ALWAYS GET IMMEDIATE RESPONSE AND NOT ALWAYS THE CORRECT RESPONSE. WISH I HAD GONE WITH THE BATTERY VERSION

Best all inclusive theater remote. I love it and don't have to deal with two or three remotes.

Installers did and excellent job of installation and educating me on the use of the equipment

the geek squad did a fabulous job also showed how to use

Techs programmed my remote quickly and it works flawlessly.

Best Buy made every attempt to get this right and did not give up until they got it right.

They did a nice job setting up, all works just fine.

Our Harmony Elite was programmed and we were shown how it works.

I have the geek squad come to install my new harmony elite remote control and I was glad that I did . The gentleman was extremely knowledgeable and took his time and was patient in going through all the steps with my system to fix it and program it to the elite program if you are not very tech savvy I recommend getting the geek squad crew out to your house to take care of any installation