Customer Ratings & Reviews

The agent brought in a longer termed employee and fixed the problem partially...TV still does not turn on or off with the remote

The agents were on time and polite. Their reprogramming worked well except that a few weeks later I began to have trouble turning off the TV. I now use the Sony remote to do that.

Remote works as advertised for componets stored inside wood cabinetry.

Geek squad reps were here promptly and completed the work in a professional manner.

The technician came to the house and in a very orderly way indicated that the new remote was not the problem it was my rechargeable batteries. He gave me the information to request a replacement of the batteries and suggested returning the new remote. I did this and called the Geek Squad and they sent me new batteries at no charge. This saved me a lot of money and my problem solved.

the Harmony 700 remote is great. Geek squad was a hugh help setting me up.

having one remote makes it so much easier to use when watching TV

Geek squad member was polite and professional. He worked efficiently and did a great job

It's nice to have so many items all connected to the use of one isn't life great?

Geek Squad came out to my home to trouble shoot a problem I was having with movies, Netflix, You Tube, and Pandora not coming up on my TV. Turns out that I had a major power surge, that baked my modem and cable box. The so called surge protector power strips I was using, didn't stop the surge. Glad my computer was plugged into my APC Surge Protector, which I purchased Many years ago, from Best Buy.

Good experience from beginning (phone order) to receipt of product. Very pleased.

Took no time at all , very fast and professional .

This product wirks well had geek squad install went very well happy well service.

Jonathan is wonderful. He knows what he is doing. He is the best tech you have.

I have all of my remotes on one. No longer have to look for the one I need.

I would highly recommend this feature to those that are using three or more remotes with their tv/stereo system. I should have included this feature from the start, but originally thought it was an extra cost that I could live without. Now I use one remote and it feels like a luxury compared to the three remotes that I had to deal with previously.

Service tech was prompt and gave great service and installation

This is much simpler to use than the one I got with cable.

The Geek squad is fantastic. They are totally professional and extremely knowledgeable. But best of all they do their work as if they were doing it for their own family. They really listen to you and do everything possible to make you satisfied with their work. I highly recommend using the Geek Squad for your smart TV system setup-5 stars

I'm threatened by all technology, but this Harmony is a simple fix for my new TV. It is a small remote, perfect for my hand size. The "screen" lets me choose what to watch -- live TV, Smart TV, DVD -- just by touching. I can set up my favorite channels on a different screen, and even I can help myself with the Menu screen.