Customer Ratings & Reviews

I have been using Geek Squad for many year now and have always been happy with their professionalism, patience, honesty and technical expertise. I will continue to use them until they give me a reason not too. But after many years they still haven't so i am very happy with the service they provide.

Geek Squad is on my "speed dial". Scott is great. He is very professional and helpful. Goes beyond what is expected to get things dorted out.

I had a great programmer. JD went beyond what was expected.

Great feature that adds a lot to some already strong options.

love the picture nice sound can see across the room

We had to go 50 miles to store to pay before they would schedule a repair visit. Tech was very nice and would up not having to do anything but pick the electronic eye up off the floor for it to operate correctly. He said we would be refunded all but service charge, but that did not happen. Very disappointed in charge.

Excellent product and services from geek squad!!!!

The Harmony remote can be set up with easy to follow steps.

The technician mounted my 32inch TV. However, it was listed on his work order, those I called to have it done 4 times, in conjunction to program IMG my harmony remote.

The agent set up a new Wifi network using google internet mesh system after my Time Capsule died. He also reprogrammed all of my Wifi products in the home. He was also able to fix my Harmony remotes. Was courteous and efficient. I am a firm believer in the Geek Squad Agents.

The remote does ALMOST everything you need it to do

Can’t really rate them…on July 8 I scheduled this service for July 28. On afternoon of July 27 got a text telling me it was time to schedule the service. I had to go online and find out that “due to unforeseen circumstances” my appointment the next day was cancelled and I had to re-schedule it. Their next available time that was 3 weeks later…I’m hoping they will actually come out and do the job I paid them to do six weeks earlier

The setup of both our Harmony remotes went smoothly and were explained clearly by a very accommodating person. The problem, as always, is that I could not think of all the questions I needed to ask when he was here, and some problems have cropped up since that Geek Squad needs to address.

Tony from the Geek Squad is the BEST! We recently purchased this new remote and also changed from Directv to Dish Network, and Tony and his partner came out and in a matter of minutes had our remote re-programmed and setup. Fantastic! We would never call anybody but Tony at the Geek Squad here in the Carson Valley, NV.

would not be able to work without it. very easy to work

Agent programed to Spectrum Remote. Dud a good job. He disconnected 2 VHS players, said power surge could cause my TV to break. Waiting for him to come back to reconnect.

Service was amazing. The guys stuck with it until they solved the problem with the remotes, which wasn't easy. They even cleaned up some legacy problems with the system. Really impressive service

My agent went over and beyond to help me solve my issue! Very grateful!

I could not ask for better customer service than I received from the Geek Squad person, who came to the house! Extremely knowledgeable and explained everything that he was doing and what could or could not be done. I have always been please with the service I get from the Geek Squad!

I would recommend you to let best buy program the remote for you.