Customer Ratings & Reviews

I thank God you guys have the Geek Squad! Val came and installed an upgrade Harmony Remote. Originally, we had the basis Harmony remote and we wanted more features. Carlos installed the first one with expertise and time efficiency. Val installed the 2nd one and wow! We love it! Thank you!!!

Very pleased with this service performed by the Geek Squad Agents. It was easy to see they knew exactly what needed to be done and how to do it. The brief instruction on how to use the technology new to us was extremely helpful.

The agents set this up (it has to be configured with a computer on site) nicely, and then patiently gave me a "tour," of the device so I could immediately get to watching and not struggle with "How does this thing work?"

Had to have my remote reprogrammed as I added a new BluRay DVD player. Geek Squad had set me up two years previously with a new home theater. Same Geek Squad member came out to do the reprogramming. Professional, thorough and quick. Good to know that you can trust them to get it right the first time.

The agents reprogrammed my Harmony remote after one of the components, an older DVD/VCR unit, would not operate correctly. The agents were on time, polite, practiced appropriate safe/social distancing measures, and nice to work with.

Geek Squad programed our new tuner and updated all equipment. Definitely was the right move. Nice guys and very polite.

Geek Squad Agent Michael listened to our issues with remotes and provided custom programming of a new Harmony remote to improve our home theater system experience. He also provided clear instructions in best use of the remote. Good value in custom programming and explanations.

my remote worked for a while and then I had the same problem this time it is occasionally I wounded if this is the reason why they stoped making this product I don’t want to pay another 100.00 dollars I’ve already dot that twice

The service agents were excellent. They were quick,and worked well together. They cleaned up the unneeded refuse,and hauled it with them. They had to schedule a unit to take away my old T.V. because it was so large.

Raf and Matt came to set up our TV, Sonos and Universal remote. They did an excellent job. RAF was extremely knowledgeable about the technical aspect. They made sure all our questions were answered before they left. They gave they contact info just in case we have any questions.

Fabulous gentlemen helped program a remote for my elderly mom. They were friendly, respectful, and efficient!

James was the lead tech. He and two others delivered and set up the new tv with the existing sound system and univ. remote. They were knowledgeable and thorough with the setup.

In this day and age of poor customer service from just about all vendors, it's nice to deal with the folks from the Geek Squad. They know their stuff and their products.

Geek Squad reprogrammed our remote and were great!

Our Tech made 2 trips out to help with the programing. He was here both times when he promised to be here. Before coming into the house he put covers on his shoes. He made sure we could operate the control before he left and told us to call him if we had any questions. We were so glad we left the set up to the professionals.

The Geek Squad took care of programming my universal remote. They took the time to make sure that I was able to operate the remote and answered all of my questions.

The extra money I spent to have this done was well worth it.Last time I did it myself and took an entire day.This guy had it completed in ten minutes with all the correct codes and sequences.Even addind program for a game system I had not yet installed.Saved me lots of frustrated trial and error.

The tech that came out to program my new remote was great. I live in the country 50 miles away from nearest Best Buy. He was very helpful in letting me know his arrival time. He was patient when showing me how to use the new remote. I've had the remote for nearly 2 months and am very pleased.

While the initial Geek squad came to my home to program the remote there was little time for instruction. Some of the buttons were confusing. Best Buy sent another team out to specifically teach us the ins and outs of the remote. We had no problem after the "in house course".

Jonathan was fantastic! I don’t know what I would do without the Geek Squad. I am trying to learn how to use my Apple Products and am getting frustrated. I try to go at least once a week to learn something.