Customer Ratings & Reviews

The agent installed our new TV moved the old one and hung it in a new location, and removed an older TV we were replacing. They made sure all remotes worked for their TV's , did a great job overall.

The squad mounted a tv, connected sound equipment and programmed remotes! All in just a few hours. I was also impressed with their help in knowing how and where to put things. Victor and Kelsey are absolutely amazing! What a team

Purchased this model bcuz recommended by online chat representative to be just like the one I had. Unfortunately it isn't the same. I'm getting accustomed to it but wish my Geek Squad Rep had been able to tell me which one to buy. The installer from Geek Squad is awesome. Same man that did my first one.

Though we had other options, I chose to use the Geek Squad to install and teach an 80 year old, with ADD, how to operate a single remote. I was impressed with the skills, professionalism and patience of the technician as he worked diligently to connect the "older" equipment to the new smart tv!

Geek squad has helped set up our 85 in. tv, our receiver and speakers. They also programmed our universal remote and set up our new dvd player....did an excellent job on all of them. Would recommend to friends and family.

The techs reviewed my installation and dit double shooting, quickly settling on a non-functioning device. After informing me of options, they bypassed the device and the system works almost as intended originally.

My Geek Squad tech did a totally comprehensive job of cleaning up my Apple Mac OS Catalina desktop after my time-wasting effort. I'm 90+ years old and he was both professioal and patient in achieving my expectations.

I have purchased Geek Squad service every year for the past 9 years. It gives you peace of mind that the item that you purchased can be repaired, set up, and installed in a few days time from the date of request.

Setting up an entirely new set of tv and the dvd and speaker components with one universal remote needs professional programming. Geek Squad did great job. They showed up in van that was missing one of the needed cables so one star less as they made quick trip back to store.

Geek squad member was excellent! On time arrival, positive professional who understands the needs of those he served. Thank you!

Bought a new Apple TV and needed my Harmony remote to work with it. Initially it did, but now won't open the Apple TV app. I have texted twice and am looking forward to hearing back. Something is not right and I would appreciate some HELP , pls.

I have had a need for a GeekSquad rep 3 times over the past month. Each time the person or persons they dispatched were knowledgeable, patient and informative. They called before their arrival, were on time and cleaned up as they went along. I will use them for all my service needs going forward.

All our television equipment had to be disconnected and moved for carpet installation. Rather than tackle the installation ourselves, we called the Geek Squad. Shawn and his assistant were fabulous. Had everything set up and programmed quickly, then took the time to explain everything to me -- the non-tech.

The agents set up my tv and programmed the remote and explained its operation in easy to understand language. Let me know they are always available to help if I encounter any problems with my equipment.

I am very pleased with the help we received from Geek Squad. They were extremely diligent and double checked all their work before they left. They were able to overcome some obstacles with components not communicating and gave us easy instructions to follow going forward.

Andrew is wonderful. This is the 2nd or 3rd time he has been to our home to reprogram our remote due to changing in TV service providers. He is always very helpful, answers our questions and and makes sure we understand before he leaves.

I have a new home theater which includes a new remote. The Geek Squad did a good job programming the remote. I am still learning how to use the remote as it is way more sophisticated than my old 25 year old remote.

The Geek Squad performed very satisfactorily. They were thorough, did not appear rushed, answered all our questions and had patience with a couple of tech-illiterate oldsters. The experience could not have been better unless they came back in 10 days to review and see if we had any more questions.

Carlos Cruz knew he was dealing with a senior citizen and took the time to explain and demonstrate the workings of my Harmony remote. When I goof it up, I hope he will be the technician who comes back to fix it.

The installers were very professional, respectful, knowledgable, and fast. The gentleman even gave me his phone number and said if I had any question to give him a call. Sure enough I had to call him not once but twice. He was kind and understanding both time!! I couldn't ask for better service!!! Thank You!!!