Customer Ratings & Reviews

Andrew and Tyler reprogrammed my universal remote and explained everything to me clearly. They helped me to use all the remote functions and made sure that I understood everything.

Tim did an outstanding job installing our home theater. It was done quickly and he followed up with further set up and programing after our cable system was updated. He then gave us his card with instructions to call if we needed any help with our new system. Thanks a Bunch!

I really respect the guys who came out and did the install. They arrived on time, were very polite and informative. Very neat and precise, in how they installed the equipment. Cleaned up when they were done,a nd even gave us their cell numbers, in case there were any questions.

Tech came on time and called before he came. He was able to clearly explain why I was unable to set up the remote myself. He took his time and explained what he was doing as he did it.He made sure I knew how the device functioned before he left. Gave me his phone number in case I had questions after he left.

I am very happy with the reprogramming to use previous audio set up, but the on/off sequence is not quite right. Agent had to connect in to program existing remote so not easy to fix on site. Other than that, the entire service call was great.

Don't know what us older people would do without Geek Squad - love them and their patience to teach those of us that did not grow-up with modern technology. Wish they would give classes at the local store - we would purchase more electronics, if we knew HOW to use them.

You definitely want the Geek Squad to do your remote programming. Not only will they set it all up for you, if you have someone who does not know how to work it (or accidentally disrupt the settings) you can call them to correct the programming. Awesome!

Having the Geek Squad set up and program the entire system was well worth the money. Even something like a remote was worth the money, just to know that it was done right, they taught you how to use it, and there was zero frustration on my part (priceless).

Dustin Bouschet from the Geek Squad programmed our Harmony remote for us. He did the job quickly and very efficiently. The Harmony remote now controls all of our Home Entertainment devices in one convenient remote. We are very happy with this service that Geek Squad provides.

We had a Harmony One, that worked just fine until the charging cord needed replacement and, the battery! Neither, was in stock nor carried anymore. It seems Logitech doesn't believe in supporting their products after a couple of years!

It turned out that this remote control was not the one needed. so I returned the product. Your employees were a good reflection of your company.

Geek Squad agents called ahead, arrived when they said they would, were respectful of our home and property, and programmed the universal remote so that it operates all devices. They also informed us that a recently purchased cable was defective. As non tech people, we thought we were doing something wrong.

Just had to reset the remote. It was something only they could do. Guys were on time. Very polite and helpful. Only issue was everything was put back the way it was before power failure. Except the time. It’s still an hour behind the correct time??

Your rep went over and above to ensure we were completely satisfied.

The geek squad did a real good job setting up my home theater. They removed the old TV and receiver and use the existing wiring and TV mount. They also reprogrammed my harmony remote.

The Geek Squad members did an outstanding job of quickly programming my Harmony 650 remote to connect all of my devices(TV, DVR, DVD player, and SoundBar) to my remote. I was shown how to watch TV, how to watch a movie, and how to use Smart TV with the new remote.

We were using three remotes prior to the Geek Squad programming our new Harmony remote. It was worth the extra cost to have the experts do the programming of the remote rather than me fumbling around trying to do it myself. Now, it's a pleasure to use just one remote!

The techs helped set up the Dish TV Remote but he had problems in doing so. I now have 2 TV remotes one for the Sony TV, and another for Dish, but it is confusing, as the tech did not explain to me on how I go from Dishnetwork to Smart TV on the remotes, so I see updates come up on my TV, but don't know which remote to use? So far I have not been able to do any updates. Next problem is I don't know how to navigate to Smart TV and then get back to Dish. That to was not explained? So sadly, I can't enjoy the Sony TV as much as I like in case I use the wrong remote and knock out the Dishnetwork!!

This agent’s ability to share his knowledge of our newly purchased television has added greatly. to our enjoyment of it and our ability to take full advantage of its features. Thank you Wayne! Five stars all round from two happy customers.

Our agent, Majestic, did a great job fixing/setting up our harmony remote, even going above and beyond to get the job done when we had misplaced the information that would have made it easier for him. Majestic was great!