Customer Ratings & Reviews

The squad understood this remote programming and brought it up to speed quickly and error free. Only down side they did not spend the allotted time paid for in advance to review details of using remote with me.

The agents came and installed my new marantz cinema 40 very fast and took care of all my needs

The agents mounted our TV and showed us how to use remote. They also helped with our sound in TV. Did a great job. The TV was a hard mount but they did the job in a satisfactory amount of time.

The Geek technician "Daniel Goldsmith" was very knowledgeable and put in great effort to restore my Harmony remote functionality. Both he and his assistant were courteous and professional.

Corey and Rocco did a fantastic job explaining everything needed to us. We even videoed some of the instructions. We feel comfortable reaching out to them if we come across a question too! Great job guys!!

Second visit to my home and all I have is praise for how understanding and helpful they have been to a person who is totally to the left with anything electronic. Great customer service, the very best, Thank you

Rep come over and install my Logitech Remote And hook it up to home theater setup .and also made where I can turn all equipment on to specific source with my Apple TV, Nvidia Sheild ,or PS5

Brian W was amazing! He was courteous, honest and a true delight. I want Best Buy to know they. have a great employee. Makes me happy to be contracted with Geek Squad.

Great service rep. Figured out what was wrong when the two prior could not. Had the right software on his computer. Analyzed the other issues and came up with solutions

The agents reprogrammed the remote and fixed the "bugs". The TV was turning on by itself in the middle of the night. They also helped us transition from Spectrum cable to You Tube TV.

Was told about this product by a Friend and asked my Geek Squad guy about it.... He told me it would be a Great addition and convenient.... G.S Guy set it up for me and showed me the way to use it ant told me to play with it until I had it all down..... I enjoy it.... Better then a Key Board.

The Geek squad installed our new TV, 7 channel sound system, blu-ray and programmed our Logitech remote. This included delivery of all components and running speaker wires underneath our carpeting. One button on/off on the Logitech remote for TV or Blu-ray and associated devices is great.

I have older components which made programming my new Logitech Remote a bit more challenging.....Geek Squad arrived as scheduled, very professional and polite, and got my components and TV "talking to each other" - a most worthwhile service!

I’m happy I chose to have Geek Squad install my TV and audio at my new residence. Tony was outstanding and pleasant to work with. He listened to my goals and then worked quietly to achieve them.

Well worth it! Agent was personable and polite. I look forward to using them in the future for all other electronic needs. Could not have been a better experience unless they left me a bag of cash before they left.

We purchased all new devices for our home theatre (TV, receiver, blu-ray, Harmony remote) and the "geek squad" installed it all for us. They did a thorough professional job and patiently answered all or our questions. We were very happy with the 2-person team who did our installation.

The GeekSquad showed up on time and proceeded to take old tv down and mount the new one. They used a new mount and programed my harmony in no time! I highly recommend the Greek Squad.

This was the first time I used the Geek Squad to setup a new TV, Blu-ray player, universal remote, soundbar, etc. What a great experience! They installed everything very quickly, demonstrated how to use each component, and answered all my questions. Money well spent.

No one showed up for first appointment and no one called to cancel. Had to wait another week to get the Harmony programmed. However once the technician showed up he did a great job! Very happy with the AV system and the Harmony controller now. Better than any I have had.

Sometimes it is not worth the trouble to re-educate oneself on the programming of the remote control each time you change cable providers or get new home entertainment equipment. It is worth my time and a few (~$100) dollars to have the GeekSquad come in an do it quickly and well!