Customer Ratings & Reviews

Very much liked Hong. Great Customer service. Got the Job done and am enjoying the home theatre immensely. The rest of you could learn something from someone like this from the Geek Squad. They have their Customer Relations down. What is the matter with the rest of you.

Best Buy salesperson gave my husband the wrong remote. When Geek squad called to set up a time to install it, he said that the remote was the wrong one. He got the correct for us and installed it in little time!

Great Service Tech (Gab) , he was very helpful, we are Not Techie folks .. Made sure we understood what & why he was doing things..it was actually a real pleasure to have him work on our stuff... Try to keep this guy on your Best Buy Service Team...cuz he's a keeper !!

Bought new TV and new Harmony remote control. Had Geek squad come in set up new 75 inch TV and mount on wall and set up my new Harmony remote control. Came in and set everything up and did a great job.

Once you purchase the remote, it has to be programmed to control all of your component devices. The Geek Squad took care of that. The Tech did a great job. They have been trained for that job. Made it look quick and easy. If you are somewhat technical , you can also program the remote.

The rep showed up & got the job done right the first time! Can’t say enough about how knowledgeable and competent these guys are. Never a hiccup when you use Geek Squad!

A great team who handles the work efficiently, and most important made the installation so customer friendly with their professional yet personably manner. They knew the product well, worked well together, and left up very happy with their work and the overall experience. Great job!

Your Geek Squad crew did an outstanding job of coordinating the necessary connections to my stereo system, i.e., TV, Tuner, Direct TV, CD player and headphones for the TV.

Not overly impressed as it took the Geek Squad member 4 hours to program the remote This is on the last one to come to the house - the one before that wasn't qualified to up date our remote - even though I told them at the store to look up our remote - just purchased - to make sure they sent the right individual as this remote is a hard one to hook up. Other than the situations listed - have always been pleased with their services - ADVICE Provided - double check to make sure the individual assigned knows what is expected of them when they arrive

Logitech Harmony Elite remote is great when it works but when it receives downloads, or the AV components do, you can lose connectivity. It took the Geek Squad agent 40 minutes to reprogram. He was on time, courteous, and did exactly what I hoped for.

Item was installed and the agents explained everything to me. They were very patient and ensured that I was comfortable with all the equipment

The girl at the sign in desk was not very pleasant. Attitude was a problem. The Geeks that came to my house to program my remote were friendly , polite, and professional. Great job by sales rep and Geek Squad/.

The agents handled the issues with both TV’s and checked internet connections.

It was costly but my system is working great! I'd recommend the Geek Squad to my family and friends. I was saddened to find that the Silver Elite service no longer offers discounts to this level of buyer for the Geek Squad. I paid 3 x the price for the same service I got 3 years ago!

the geek squad has been out to our home many times for item purchased from best buy. we have all the confidence in their tech ability to install and program our needs

The universal remote has failed for a second time.I recommend the Geek Squad Service. The universal remote gets an A for what it does but a D for reliability Logitech Harmony One Advanced Universal Remote (Discontinued By Manufacturer)

Without the Geek squad, I'd probably need to interpret smoke signals for information. Accolades for their quality of work, fair pricing along with a great attitude.

The various websites say you can program a Logitech remote yourself. I found it NOT so easy. Geek Squad person was excellent and did the deep dive menu to set mine up. They are worth spending the money if the equipment you want to use is important to you.

Geek Squad Reps were very professional, they got the job done very quickly. At the same time theymade sure to answer all my questions, and also made sure I understood how to use my remote before leaving.

We purchase from Best Buy everywhere we have lived in the USA. In our various homes we have also used the Geek Squad for installation and have always received professional friendly service.