Customer Ratings & Reviews

BALANCED HOME THEATRE SYSTEM - SOUNDS GREAT. SET UP THE NEW 82" QLED TV VERY WELL (AND FAST!) DID NOT CHANGE OUR HARMONY REMOTE SYSTEM TO DELETE AT&T AND RE-PROGRAM AS DISH HOPPER 3. QUITE ISAPPOINTED.

The geek guys were knowledgeable and professional - could not ask for better service.

YOU NEED A TECH TO PROGRAM THIS CORRECTY, IF YOU ARE TECH SAVY YOU MIGHT TRY IT. IF A GEEK TAKES AN HOUR AND HALF TO LINK EVERYTHING HOW LONG WOULD IT TAKE YOU ? I ALSO WOULD TAKE THE EXTENDED WARRANTY AS THINGS HAPPEN - AS THEY DID WITH ME.

The Geek Squad installers exceeded my expectations. Courteous, friendly, and extremely knowledgeable about the product specifically. I have used Geek Squad before, and will use again for my next home theatre upgrade.

The geek squad guys did a good job programming my remote. The appointment when days are fairly long 8 to 12 or 12 to 4. It also took a long time to program my remote, much longer than I expected. However they tested And ensured that everything worked before they left. They were very thorough.

He wasn't able to tell me if my contract would be extended, because I was trying to get this done since early March. It was delayed, because of the Virus. Will the contract get extended for the lost time?

The Geeks installed our system and set up our universal remote. The techs were very professional and helpful, and they programmed it based on our choices. We would have struggled through it if we did it ourselves, but glad we didn't. The service was well worth it!

The Geek Squad programing of my universal remote was something I could not have done on my own. He consider myself to be understanding of tech, but this was more complicated than I would have thought. Great service!

I received Excellent professional service from Rodrigo Nonoal and Anthony. They were both very knowledgeable and patient.

very expert and quick resolution to my TV problems today. really smart crew and they had all equipment ready and did not even have to go back to their truck

The major downfall compared to my older two Logitech Universal Remotes is that the newly purchased model does not support my wife's outdated Classical iPod by Apple. As a result, programming the remote to "Listen to iPod via USB port" is not compatible.

My service was outstanding once geek squad arrived. However the sales person at store sold me remote that would not do what I wanted to do. Luckily geek squad had remote in van so I could purchase from them. But had go back store return other.

Could have been better. The remote was programmed changed over from the existing TV to the new TV, still some glitches that I am working through myself.

Anthony is fantastic. He is very conscientious and patient. I am a Sr. Who is technically challenged and he has made my life easier as he is always a phone call away.He always solves the problem

Chris was very knowledgeable. He knew exactly how to fix the issue. He was also friendly, polite, and professional. I highly recommend Best Buy service because of my recent experience. Thanks

Geek squad was outstanding! They arrived promptly, were courteous and willing to answer any and all of my questions. Reap pros! The one gentleman's name was Jeremy I believe. He explained everything very thoroughly, Best and most pleasant experience ever! Thanks!

The agents programmed my universal remote control and showed me how to use it. I’m so glad I didn’t try to do it myself. It looked extremely complicated but they definitely knew what they were doing and it works great.

Super job programming my new remote control. This was a particularly difficult task since I had 6 components that needed to be taken care of. The job was completed with the highest level of service.

The installer (Jeff) did one outstanding job and eliminated all of the potential headaches for installing the system purchased. Sure, you pay for it but, land sakes, what a relief. If you are limited with installation of electronics then DO GEEK SQUAD. Money well spent.

The Technician was GREAT, very knowledgeable and helpful, for her services it was worth putting up with the problems in dealing with Best Buy. Make sure you reward this individual, she's one of your best assets