Customer Ratings & Reviews

Geeks David and Dillon were great. They were knowledgeable, respectful and efficient. They patiently took time to make sure we knew how to work our new system

Our older remote was being sluggish; purchased one. The Geek Squad team was very professional and quick to program all our electronics to the new remote.

A great reason to have annual protection With Geek Squad. They know tv and Ectronics And service perfectly the first time

Technician arrived on time, accomplished the job. He had to come back, because he speaker settings were incorrect and he didn't catch it the first time. He returned the next day and fixed the situation. He also answered other questions I asked at the time.

Agents were very knowledgeable and customer centered. Very pleased

Our initial experience was rough. Tim and Scott picked up the ball and salvaged any future business with Best Buy. Everything was delivered and installed perfectly. Our orientation by Scott was outstanding!

The technician analyzed the problem and determined that the power strip needed to be replaced. He had what I needed in his van and for a fair price, replaced the non-working strip. Our universal remote is once again operational.

My system was talking and operating the way we wanted. Geeks recommended this unit for operation and cost as well as I'll never have 15 items to operate. The come in and did two of them. Unless your tech savvy I'd let the geek squad do it.

The person who came to my home to program was "THE BEST" technician I ever had come to my home. He was KNOWLEDGEABLE, PATIENT, UNDERSTANDING and KIND. He was downright "AWESOME". He answered all and every question for me and again all I can say...HE WAS GREAT!

Agent arrived at appointed time. Was very nice and stayed several hours getting all the parts working together. Have Universal Remote to control all parts. It is not quite as easy to operate as it had sounded. Wish there could be a simple instructions for operation.

The technicians were professional explaining the new tv & cable connections.

The Geek Squad crew deftly installed my TV and connected all of my audio components and showed me how to operate the entire system. Great service.

Edgar was super knowledgeable and very though. He made sure everything was working properly

The Geek squad guy who came was very knowledgeable and showed his expertise by installing AND EXPLAINING WHAT AND WHY HE DID WHAT HE DID!!!!!!!!!!!! THIS MAN DESERVES A RAISE!!!

I had to have my Logitech Harmony remote reprogrammed when I switched from cable to DirecTV. I am not much of a techie at all, so I rely on the experts to set things up right. These guys (and girls) definitely know what they're doing and I trust them completely.

the sound bar set up is far to complicated for someone who isn't computer savey...my husband had no idea and still doesen't like the one thing he wanted was the universal remote, I on the other hand love it and wouldn't change it for anything.

This a great service. Sometimes these remote programming features are tedious and complicated. Do yourself a favor and purchase this service. It's worth it.

The Geek guys installed the mount and T. V. The were real pros. Knew the TV and adjusted the settings. Went above and beyond.

He knew what he was doing. I couldn’t have had a better experience. He was very thorough, knowledgeable, and so nice.

Donnie and his partner, [I forgot his name] arrived and installed my clothes dryer efficiently and quickly. They made a very positive impression.