Customer Ratings & Reviews

So great having one remote, having to only use another when doing voice command. Hesitant to spend $100 for the service, thought I could program it myself but I'd still be trying to figure it out.

Remote control programming went well overall but took much longer than expected and needed more support from the remote control manufacturer. Still it all worked out .

The two guys that came out were professional yet, friendly and did their job. Very pleased with the service.

AARON was wonderful,,, he explained very essily to us

having to reprogram two Harmony remote control units. He did a good job. It took more time than either of us thought. But now the one remote isn't working as well as it should. They need to come back out and recheck it.

The tech was not going to be able help us with our need he found that the service we requested was not needed. So he got the money refunded to us. I m very satisfied with the job and knowing that you are not trying to charge me more than needed.

The team that visited my home to set up my remotes was very competent and patient. It was not an easy set up and required multiple visits.

I requested Geek squad to come to my home for the 3rd time. First was to install new TV. They sold me on Logi universal remote and an Eero modem In order to use just one remote and to improve my Wifi signal respectively. The Eero has been a great addition and provides faster consistent speeds. The Logi remote, however, has not been as awesome. It works differently on the two TV’s we have. Apparently I need to go online to reprogram the remotes. So not sure why they came out 2 additional times the last which cost me $100- with no further programming being done on Best Buy’s part. A bit disappointed.

I had new sonos speakers installed, including play bar, play 1 and bass, and also had them install a harmony remote so I could hide my cable box. The harmony remote is cumbersome to use. It was difficult to toggle back and forth between music and tv...I lost volume control and can no longer play music ...the touch pad is not sensitive to the touch, resulting in numbers often being entered twice or not at all. .the app keeps telling me I need to install a device, despite the fact that the geek squad set this up for me a few weeks ago. I've tried contacting my Installer but I have not heard back from him. Very frustrating.

My tech programmed my new universal remote - he did a great job setting up each item (tv, dvd, music, gaming etc....) and making sure they all worked and showed me how the remote worked and how to use it!!!

Geek squad gave me a time frame repair work between 4:30-8:30 pm. They called at 8:00 and said they were running late. They arrived at 8:45 and spent an hour there. The technicians were fine, but it was late for all of us. Once they fixed the one problem, they proceeded to reprogram the entire remote, which took an hour. They left near 10:00 pm and my remote is more confusing now. The individuals were knowledgeable. I think Best Buy put them in a bad spot by extending their day so late into mine. I've gone to Office Depot for my next tech contract.

Purchased new TV and speakers as well as Harmony universal remote. The installation was totally seamless, painless and best of "turnkey". We didn't have to do anything. Installer gave a good explanation on how to use everything also.

Very kind and knowledgeable appreciated there expertise.

The Geek Squad is worth the money. Thry arrive in a timely manner. Follow Covid guidelines. Are knowledgeable and go above and beyond.

Fantastic! They were an awesome team!! They are coming back to do our Harmony remote after the satellite is hooked up. Highly recommend to anyone that needs help.

The agents got everything working again with my remote and spent lots of time making sure we were satisfied with the service and knew how to work everything.

Geek Squad Agent Scott set up and programmed my new Logitech remote. I had a question and he followed up the next day and resolved my issue. Great customer service.

I recently purchased a new AV receiver. After connecting it to my TV, the audio was no longer in sync. I called in the Geek Squad and my agent, John L., remedied the situation.

Mr. Paniagua was totally professional. Called the day before and the morning he was coming. Was totally competent and an excellent communicator. I will definitely request him when I have my setup done in another room.

Geek Squad reprogrammed my Harmony remote to work with my new ISP cable TV.