Customer Ratings & Reviews

The team that visited my home to set up my remotes was very competent and patient. It was not an easy set up and required multiple visits.

The Geek Squad is great, always willing to help us out and fixing our issues quick. Well worth the money especially since we are seniors and lack some tech skills.

The Geek Squad installed our new wifi router system and everything about it was excellent. Professional representative, knowledgeable, and efficient. Overall fabulous.

Remote control programming went well overall but took much longer than expected and needed more support from the remote control manufacturer. Still it all worked out .

They programmed the remote and spent the time we needed to be sure we knew how it worked.

I am very pleased with this service purchase and the work they did while assisting me with connecting everything correctly and explaining how to use everything via my remote control device, etc.

No way we could have programmed the new universal remote without having Geek Squad. So knowledgeable and took the time to explain how to use it including shortcuts. Great choice!

The Geek Squad is worth the money. Thry arrive in a timely manner. Follow Covid guidelines. Are knowledgeable and go above and beyond.

The team was professional and most helpful! 1 visit resolution! I would highly recommend the Geek Squad

I had changed my carrier for internet and thus my TV. The Geek Squad came to reprogram my remote because my new carrier wasn't able to. It was reprogramed successfully and is much more convenient now.

So great having one remote, having to only use another when doing voice command. Hesitant to spend $100 for the service, thought I could program it myself but I'd still be trying to figure it out.

Excellent service. Very impressed with the knowledge and efficient work! Highly recommend the service to friends and family

mistakenly completed tech support visit as remote programming. As always Geek Squad Agent took care of my issues on MAC and iPad. Always very professional and knowledgeable. Sorry for the confusion on my reviews.

The agents mounted our tv, connected all our electronics and reprogrammed our remote. A great group of people - very knowledgeable.

Agent did a great job updating my Logitech home entertainment system.

Fantastic! They were an awesome team!! They are coming back to do our Harmony remote after the satellite is hooked up. Highly recommend to anyone that needs help.

The agents got everything working again with my remote and spent lots of time making sure we were satisfied with the service and knew how to work everything.

I requested Geek squad to come to my home for the 3rd time. First was to install new TV. They sold me on Logi universal remote and an Eero modem In order to use just one remote and to improve my Wifi signal respectively. The Eero has been a great addition and provides faster consistent speeds. The Logi remote, however, has not been as awesome. It works differently on the two TV’s we have. Apparently I need to go online to reprogram the remotes. So not sure why they came out 2 additional times the last which cost me $100- with no further programming being done on Best Buy’s part. A bit disappointed.

having to reprogram two Harmony remote control units. He did a good job. It took more time than either of us thought. But now the one remote isn't working as well as it should. They need to come back out and recheck it.

Geek squad gave me a time frame repair work between 4:30-8:30 pm. They called at 8:00 and said they were running late. They arrived at 8:45 and spent an hour there. The technicians were fine, but it was late for all of us. Once they fixed the one problem, they proceeded to reprogram the entire remote, which took an hour. They left near 10:00 pm and my remote is more confusing now. The individuals were knowledgeable. I think Best Buy put them in a bad spot by extending their day so late into mine. I've gone to Office Depot for my next tech contract.