Customer Ratings & Reviews

Geek squad is the best. I have a new house and they were prompt and explained everything. They sat up a movie room that is great.

Chris was awesome. He was able to re-program my Harmony remote to suit my needs in our new home. He also explained how to do it myself when I needed to.

Our agent connected a harmony remote to a new TV, a Cox Contour box and an ancient Yamaha receiver. Absolutely amazing that one remote can control everything.

The Geek Squad programmed my Harmony remote with the existing pioneer receiver and my new LG OLED TV. Everything went fine and is working fine.

The agents connect our new TV to all of our new equipment. They did a fantastic job.

He was very helpful in answering our questions and offering suggestions for improving our system's set up.He contacted a colleague who advised better equipment to buy for him to come and install for better performance

Both men were good and quick to unpackage and install TV to my systems. Cleaned up and were neat. Sold me on the idea of a universal remote, took a little long to install and has not worked the way promised.

He was very knowledgeable, courteous and friendly, a real pro! I highly recommend him and Best Buy

Geek squad agent installed my AV Receiver and programmed my remote. Very helpful, great service and would highly recommend the Geek Squad

The tech who came to do the work did a nice job and we would happily have him back again. We gave this transaction a middling score because it took 3 tries to get a tech to arrive. The first appointment was a complete no-show, with no phone call to say he would not be able to make it. The second appointment tech called a couple of hours in advance to say he wouldn't make it. Both times, we had set aside other things to be home for the appointment. It was inconvenient.

The service providers from best Buy solved all the issues I was having with my coordination of XFinity services and my tech I purchased. I would have them install anything in this house.

David hooked up our amp-receiver. He was very thorough and also programmed our universal remote. He was friendly and knowledgeable. He explained everything and answered all our questions.

Perfect! Professional! Polite! Nice ! Knowledgeable and on time! Great communications !

Everything went well. Wish he had spent a few more minutes explaining how the remote works. But I was able to figure it out. He did spent time in making sure all was working before he left

I was first time user of Geek Squad and was pleased with the Geek Squad rep.. He was on time, called before coming, and knew what he was doing. (I had to have new Bose control programed.) I would use the Geek Squd again.

If you have a Harmony Remote you know how fantastic they are- if you don’t have one you’ll make things simpler to use by getting one—- but you better get it programmed by Geek Squad- great job!

The tech was very patient with us. The one thing we did not check is the very first thing he suggested, and he was right.

Agent did a great job updating my Logitech home entertainment system.

Agent did a great job of installing and overcoming equipment issues due to age of equipment. Also did a great job of explaining/training on equipment installed!

Was very pleased by service. Was prompt and explained what the process was and answered all questions. The Logitech remote had stopped working so it needed to be disconnected from the tuner, CD player and DVD player.