Customer Ratings & Reviews

The techs programmed our remote to control all of our devices so we only have to use one remote for everything.

When we purchased the Harmony Remote a few years ago, it worked great. For some reason our Echo Dot stopped listening to the Harmony commands. We had the Geek Squad come out to fix it. He left without fully fixing it. So now we had them come out to adjust it with our new Wi-Fi system. They were able to fix Echo Dot to work with the Harmony remote except it will not turn off our Dish network provider's box. We have to turn it off ourselves.

The agents are coming back to connect my remote. It was incorrectly written up as a harmony remote but it will becorrected on the next visit

Cableone guy screwed up my Harmony remote setup so, this was a "redo". Mike, Geek guy, was Super! Explained everything, suggested best, most effective options and walked us through it all! Great service!

Had some trouble getting the color right. Once i mastered the main executions it seems to be a great tv. Most of the .problems seem to be with the internet provider rather than the tv.

I like the remote better than the Comcast remote as it controls more devices, but it takes some time to learn the device and the Geek Squad did not give a lot of explanation on how it works.

Our harmony remote stopped working, After calling Best Buy, Chris Vert came to our house and fixed all of the problems quickly. He was extremely knowledgeable, patient and courteous. Can't say enough.

Geek Squad tech programmed this remote; prior experience with a Harmony remote told me that even though I am very computer literate, this requires a special touch. User-friendly, works easily, battery powered.

On-time, courteous tech got me connected and up and running as expected. Worked through some issues but dedicated all the time necessary to resolve all issues.

Set up entirely by geek squad with no full instructions for the homeowner to use with any other available devices. Limited instructions provided.

Technician was very courteous and knew what he was doing. He answered all our questions. Programmed our remote nicely, even tweaked the TV settings for a better picture.

The Geek Squad representatives locally all seem to really know what they are doing. That included guiding us with the added need for bandwidth provided by CenturyLink. They are prompt with call-back at the local level.

The Geek Squad agents installed my tv other equipment and did a great job. Couldn't be happier with their service! Very professional! I will definitely use them again!

I would have never been able to figure out how to use the TV control withour having the Geek Squad men to install the information on the control.

after a second visit and some adjustments that took into account were I view my home theatre set from, every thing seems to be spot on, remembering this universal remote is about 8 years old

This is the best money that I spend at Best Buy each year for the Geek Squad service. Setting up my complicated remote was smooth and efficient. Much less painful with the Geek Squad

Geek Squad did set-up and program our TV, sound-bar and Harmony remote. However, they were unable to program the Harmony remote to our Yamaha Receiver and more often than not, the Harmony receiver doesn't allow you to adjust the volume of the TV up or down. They did pair our old Cox Cable remote to work with our new TV and that works better than the Harmony Remote for the volume! Not sure if this was a Geek Squad issue or Harmony Remote issue,

Everything good in this house and the kids and I have been in a house all week

The Geek Squad agent was very helpful, polite and on time. He set up the Big Button remote control I got for my 95 year old Mom.

The Geek Guys were very well trained and in a few short minutes had our Cd/DVD hook up and instructions on how to operate it.