Customer Ratings & Reviews

Great job by Geek Squad in setting up my new remote control on my TV, Apple TV, BR DVD player and Receiver. Life is good! Make sure the associate knows exactly what you want to happen when purchasing the programming.

As always, Geek squad did a superior job of programming the new Harmony universal remote we purchased. They programmed it, and taught us how to us it.

It was nice to not have to worry about setting up all my remote controls and making sure they worked correctly.

I had an old Harmony one remote control and it couldn't be paired with my new Firestick. But the service guys were fantastic. They got my cord cutting system up and running.

This was by far the best customer service I've ever had in my home. I'm not very tech savvy, and our installation reps made sure I understood everything clearly. On top of that, they were respectful and friendly.

We love the "Geek Squad" Both my wife and I are technologically deficient and when we get in a "bind" a phone call usually is all that is necessary but occasionally a visit is needed. They always come through.

The installer actually arrived early. Spent 25 minutes correcting problem heat has kept me from watching TV for 3 months. Very polite and knowledgable.

Geek squad is the way to go for anything!!!!! They're right there when u need them and can always answer anything u might need to know about any system in your home!!! I highly recommend them!!!

We purchased a blu-ray player from Best Buy and wanted Geek Squad to come to our home to program our Harmony Remote to blu-ray player under our Total Tech Support agreement. We were sent contractors that know nothing about how to program our remote ( same one came out twice ). We wanted one button Watch TV, Watch Movie, Listen to Music, and Play Games, which we had previously. When the contractors left we could not access movies without changing input and we lost our one button Listen to Music and Play Games. We have purchased two Harmony remotes in the past and Geek Squad has programmed flawlessly. I know that if we had purchased full system we would have Geek Squad out in a timely manner. But, because it is only a remote we are told we have to wait until after October, which is totally unacceptable. We want the service we are have and are paying for!!!

I purchased a new TV, Apple TV, and a new receiver and needed a new universal remote. The guys did a great job programming the remote and explaining how it works.

The agents took my Harmony remote and synced it to all my devices. Now my e peri was in the nancave is so much more enjoyable. They did such an amazing job.

Our Geek squad was wonderful. Great job. Very patient with us oldies. We don't always get the new tech stuff. Explained everything and we even took notes. :)

GEEK SQUAD did a great job of programming our remote control which operates all our big screen tv and sound bar functions. Could not have done it my self

The two technicians that came to program my new remote were just great. I could not have even started to do it by myself. They did not leave until they were sure I understood how to use it.

Guys did good job. Not a real difficult technical job and they mastered it as expected. Both guys were very polite and professional.

Two Geek Squad fellows took their time, explained everything and made sure that all equipment worked before they left.

Best Buy eliminated all the extra remotes on our end table. We can now work all of our electronic devices with this one handy and smart remote. I highly recommend this service to anyone. Worth every penny!

Very knowledgeable, helpful technicians who were patient with two seniors. Would use them again.

did a great job getting my Harmony remote re-connected after I updated my wi-fi system. Friendly, courteous, knowledgeable. They made sure I was happy with what they had done before they left.

The Geek Squad employee was great! He arrived on time, went right to work, informed me of everything he was doing, searched for and found my old Logitech Programs, and did a fantastic job re-installing my remote!