Customer Ratings & Reviews

Geek squad was able to repair problem with my old Harmony remote therefore I returned my newly purchased remote.

I would have BB do the install. It requires a lot if you do not have tech knowledge. My tech installed and walked me through and saved me HOURS. Worth the extra money

Francisco Sanchez, the agent from the Geek Squad was very through in his explanations and enjoyable to work with. He was very patient with me and explained in terms I understood. Great help!

They did what they were supposed to do. They showed up on time and got the job done! Say no more

Very very happy with both the product and the outstanding service provided by the agents.

Philipay Rodriguez knows what he is doing with 10 years experience.

Agent was very knowledgeable and took time to make sure I was able to navigate the remote.

Having the Geek Squad setup the smart remote was the best money spent. They updated the software, setup my favorite channels and spent time showing me how to use it.

Absolutely the worst customer service ever. What happened to the Best Buy that I remember? Not once but twice they were a no show for a new home theater remote and programming service. The window is 7 to 7. Last Wednesday was cancelled cuz they scheduled geek squad instead of the specialized home theater people. Never bothered to let me know it was cancelled. Today I called at 9 am to get a closer ETA. Never got one. Then at 6:45 pm today the home theater company called me to tell me Best Buy screwed up again (something about not getting them the remote ) and they had to cancel. And waited almost 12 hours to tell me. I am so done with Best Buy.

The Geek Squad were very professional, courteous and set-up my LG 73 inch TV......got it running smoothly.

Is WONDERFUL! All Geeks were GREAT. so happy we did this for my husband who is blind.

The guys were on time, pleasant and did the job quickly. Couldn't have gone better.

Geek Squad re-programmed my Harmony remote as part of a big revision that I made to my home theater system. The guy did it in about 1/10th the time it would have taken me.

Agent was knowledgeable, efficient and made sure to answer to all my questions. Highly recommend.

The agent was polite, answered all our questions, and made sure it all worked before leaving.

These guys were great. Programming my remote was very difficult which is why I could not do it myself. They even got stumped at one point yet they kept at it. Thank you.

Agents did a great job, very thorough and very helpful.

Mike and JOhn from Geek squad were amazing; they know their craft and hooked up both our new systems and made our life easy; we buy from Best Buy because of the Geek squad;

I was set up for three day wait for the service, but agent called with a cancellation on same day and came right over, Very professional and thorough overall a great experience.

The agent programmed the remote to my tv and receiver. Now I just use one remote and can access the sound control for the speakers.