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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 2041 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers express satisfaction with the Utopia 360° Virtual Reality Headset's price and the virtual reality experience it provides, also noting its ease of use. However, negative feedback frequently cites issues with phone compatibility and controller functionality, with some users also reporting problems with the remote and headset fit. Many found the VR experience enjoyable for the price. The headset's compatibility with various phone models appears to be a significant concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,041 reviews
  • Pros mentioned:
    Vr

    Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a third grader and they love having fun with it

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 4 out of 5 stars

    Great to start out with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found this for my son and he loves it! He has an iPod so finding one that worked with what he had was a little difficult. iPod fits perfectly and works great. Only problem we have is that the remote doesn’t seem to want to work for one of the apps but that may just be user error.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good VR device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a device, it’s good enough, but the lack of Apps with good media option could be a serious problem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Unfortunate experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, this device did not work on our phones, as we do not have the gyroscope feature needed. I would still rate the product as excellent, because it is well made, easy to use and comfortable to wear. The limited usage we had showed that it had the potential o be an enjoyable visual experience, but we did not get the full effects. This review might be more on the service and exchange experience, which was outstanding. We repacked it in the original box, and were given full credit with few questions asked. We could have opted for cash back, but instead went for an exchange to a different product, and all went very smoothly. As always, our local Best Buy is one of the best stores to shop in, with incredible staff, extra clean and comfortable settings, the entire store is above average in every detail.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average but great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a novelty and worked soso. It is OK quality. I probably won’t want to buy another one ever.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great for games

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it specially on games or movies and exciting for me

    I would recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 2 out of 5 stars

    Not the VR set I wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this in a daily deal so I could try out VR with my iPhone 7 Plus. The unit is entirely plastic, so it isn’t heavy and doesn’t weigh your head down while in use. That was probably the only plus for the unit. First off, your phone or device is held In by a tiny magnet. Niece I jerked my head to fast and it opened up and sent my phone flying (onto the carpet luckily). Second, the description indicates that it should be able to fit an iPhone 7/8 plus. Technically it does, but not securely. It maxes out the bracket and never really sits in it flush. I tried using my daughter’s iPod and it was much more secure, but you could see daylight through the viewfinder which ruins the whole experience. It might work best with an standard iPhone or similar sized device.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price that I paid. Remote that came with headset does not work and feels cheap.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Just purchased because of reviews & sale price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased as a gift. I bought it because of the great reviews and sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Vr

    Rated 4 out of 5 stars

    Great for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For this price, this item is a great way to enter the VR world. I think this would be exceptionally worth it if you know you won't be playing with the VR headset often. Buy this to get started, then invest in something of higher quality if you want to pursue this further.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    VR headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent headset but spend more and get a better one. The batteries won’t stay in the controller

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids love it inexpensive and fun... good buy for children

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality, clear,sharp images!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very entertaining, good quality at a reasonable price. The visual effects are remarkable!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best one for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If spending on a budget this is the one to get for sure

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Lightweight design

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight and nice design. Works well with medium sized smartphones. Adjustable headband, multiway viewing while using the included Bluetooth remote control. Simple, fun, and user friendly.

    I would recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 2 out of 5 stars

    Not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get bored very quick. Controller doesn’t work very well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Vr

    Rated 3 out of 5 stars

    Not bad for its intended purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality is ok, comfortable to wear. Includes phone mounting tray, which is a plus compared to some other models. I couldn't give it more stars as the included bluetooth controller was pretty useless in practical application of navigating the apps when the phone is in VR tray.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Vr

    Rated 5 out of 5 stars

    VR

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My little sister wanted a VR headset like the I had but of course she isn’t really capable of playing VR. I found this one much cheaper and she thought we were the same.

    I would recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 4 out of 5 stars

    Good product - has some limitations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Re-Trak Utopia 360° is nicely made, and can accommodate a Plus series iPhone however the viewing is a little off because the phone is larger. No fault of the product, but there are limited apps for the iPhone that compares to the quality of the VR viewers made for Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Affordable VR Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this last year for my kids they really enjoyed using this device to the point I had to purchase a second one it has good picture quality. I like how Retrak utopia has a variety of virtual reality games & videos Aldo it’s very affordable

    I would recommend this to a friend
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