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Customer Ratings & Reviews

Your price for this item is $15.99
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Customer reviews

Rating 3.5 out of 5 stars with 2041 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers express satisfaction with the Utopia 360° Virtual Reality Headset's price and the virtual reality experience it provides, also noting its ease of use. However, negative feedback frequently cites issues with phone compatibility and controller functionality, with some users also reporting problems with the remote and headset fit. Many found the VR experience enjoyable for the price. The headset's compatibility with various phone models appears to be a significant concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 2,041 reviews
  • Rated 2 out of 5 stars

    Poorly Designed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The VR set is heavy on the head and constantly droops. It lacks any sort of outside button so you will find yourself taking it off, opening it up, aiming the screen, and tapping to continue in VR apps. The way the mount is set up it constantly hits the power and volume buttons on the phone, I even messed with the included foam inserts to try and get it to stop but I guess an s4 is too wide cause even with the foam off the buttons they are still constantly pressed. Overall a terrible product who's own QR code calibrations fail to even notice the lack of a outside button. Avoid this product entirely.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 2 out of 5 stars

    not so great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    doc both print and online to be desired remote bluetooth device not that functional havent found a way to adjust focus for each eye independently

    No, I would not recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 1 out of 5 stars

    What's the point if the controller doesn't work?!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought three on sale intending to gift the other two. When I tried to use it on my phone (Galaxy S9+) the switch on the controller was stuck that changes it to Android, then broke as I kept trying to move it. I opened another box and got the switch to move this time, but the controller didn't do anything on screen. I returned all three.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    For the price; Unbeatable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it really is worth it! Others out there have better features, but the apps are not even that advanced for the gadgets. It was a good buy, look forward to seeing movies with it. Saw one and it was pretty awesome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Prepare for frustration

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Ok, it has lenses and a mount that allows you to view 3d content on your phone. Move your head around and it moves with you. Cons: Incredibly cheap button on the top for interacting with 3d content. First thing you need to do with Google cardboard is press a "button" to activate content and continue to interact with it. The button just sticks a probe out to simulate a finger press on this model...except it hardly works and often gets stuck. I had to keep opening it up and unjamming it with a screwdriver. Cheap plastic and spring loading design means you'll quickly get distracted with frustration and will render any cardboard demo immediately broken. You'll be staring at 3d, but it won't do anything as you turn your finger red trying to press this piece of flimsy plastic just right to try to activate without jamming... save your money and don't ruin your first 3d experience on this thing. Bottom line: paying $10-$30 for a google cardboard 3-D experience, you of course have to temper your expectations...in the case of this product though you will quickly grow frustrated. Keep looking

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very good and is comfortable only wish there would be more apps

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn't fit my tubo2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on a whim with the blue tooth earbuds. Opened the box and no earbuds. Box says it can handle any phone 4"-6". Checked my phone size on the box and it was all good, but when I put it in, the clips don't hold the phone well, and the front won't close. It is just a magnetic clasp and it won't make good contact. Guess it is going back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Almost completely worthless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I own an iPhone 7 plus. While it does fit, it tends to hit the volume and power buttons often when installed. The opening for the camera is not large enough and the view gets cut off. I wear glasses. Apparently because I don't wear very, very small tight fitting frames this headset very nearly bent my frames till they snapped. The only recourse offered from the company is "wear contacts". I can't wear contacts due to my prescription. So I took my glasses off and tried to at least see if this headset worked properly. That's a big negative. The fact that you can see the sides removes any form of immersive aspect of VR. it's basically like watching a movie in a theater. Completely underwhelming product and I will be returning it for a refund. Please while you may feel the need to go out and attempt purchasing a lower cost VR experience I assure you it's not worth it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A great gift item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my nephew for the holidays. He couldn't stop using it.

    I would recommend this to a friend
  • Cons mentioned:
    Remote

    Rated 1 out of 5 stars

    Terrible remote and no trigger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work with most Google cardboard apps because of the fact that there is no trigger. The remote is definitely not a replacement for the trigger.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 1 out of 5 stars

    Took It Back

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the box and it said it was compatible with the IPHONE. The App Store on the IPHONE does not support this product! I had to take it back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good VR

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for family includes kids under 9. The viewer is very comfortable that's about it. The action button on top is hard to push doesn't work and you have to have this to select options on screen. So in this case the viewer doesn't work. Also light leak is annoying I can see the whole phone and edges. I'm using an iPhone 6 and an LG. The Bluetooth headset and remote will not pair up. Just not happy with experience. Will return for a better model.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken shortly after opening

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 13-year-old's birthday. The button on the top broke nearly right out of the box. We live quite a distance from Best Buy and do not know when I am going to be able to get back to Best Buy to return it. The challenge is, they have a 2-week window to return. Now that he has opened it, we only have a few days. It would cost me more in fuel to make the special trip to return than it would to just buy a new one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super fan and worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it , it has great apps , works with every phone but doesent feel like a good quality product . But hey it works flawlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case for any phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality on this unit is spectacular and works great with any smart phone. This product is worth every penny of the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great entertainment device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gifted this device to my daughter and she was very excited with it. Happy with my election!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hmmmm

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a fair bit of struggle, I got some of it to work. The only thing I got to work was some videos we downloaded. Demo mode and controller did not work at all. Not user friendly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son likes this, he seems to have lot's of fun with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Price reflects the quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be good for a child between 5-10 so he/she can play with downloaded apps and won't mind the repeated scenes and characters. Box never indicates an age the product is for but I guarantee you it's not for an adult. Good for kids.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality and cheap plastic feel, I'm sure it will completely useless after few days use. Headstrap came off in my first use. No wonder it was dead cheap offer.

    No, I would not recommend this to a friend