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Customer Ratings & Reviews

Your price for this item is $15.99
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The comparable value price is $19.99

Customer reviews

Rating 3.5 out of 5 stars with 2041 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers express satisfaction with the Utopia 360° Virtual Reality Headset's price and the virtual reality experience it provides, also noting its ease of use. However, negative feedback frequently cites issues with phone compatibility and controller functionality, with some users also reporting problems with the remote and headset fit. Many found the VR experience enjoyable for the price. The headset's compatibility with various phone models appears to be a significant concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 2,041 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Grandkids LOVED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for grandkids and their parents. They all love this product. Would definitely recommind to others. Good price also.

    I would recommend this to a friend
  • Pros mentioned:
    Vr

    Rated 5 out of 5 stars

    Great for beginners

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to see what all the fuss is about. This would give you a pretty good idea for cheap.

    I would recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 2 out of 5 stars

    Doesn't work with my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I specifically asked the sales rep if it works with my phone and they said yes for sure. Well i had to return it clearly was not competable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gift for kids and purchased 2 of them while on sale for less than ten bucks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good device price friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a great VR device and it works great with all the apps I downloaded. It is sturdy despite being mostly plastic and comfortable to wear and enjoy viewing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It has a good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I do not like is that the brackets to hold the phone should be able to move so that they would not hit the volume or power button. it is an aggravation to deal with.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Not impressed at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone/VR headset experience for me was NOT good. I was not impressed. I was using an Android Galaxy phone. I spent about 6 hours working with this machine the night I bought it. I downloaded 20 or more apps and just didn't get the results I was hoping for. Also, the little remote control that comes with it is CHEAP. I returned it the next day.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Appropriately priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this was a very inexpensive product and the first one of these that I have tried. I love the vr abilities but the craftsmanship of this is reflected in its low price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Basically works, but advance button does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, but button that pushes on screen of iPhone does not function - must open and press screen by hand, not very handy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Inxpensive Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is pretty good for beginners. I would rate it one tier above the "cardboard" headsets, but nowhere near as good as the Samsung or Oculus ones.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lack of built-in buttons is a problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this device and exchange it for one with buttons for some extra money. The bluetooth remote didn't work well with iOS. There are no physical buttons in the headset itself to "touch" the screen while you have the phone inside, so if the remote doesn't work then the headset becomes kind of useless. 90% of VR apps, will require you to click the screen to move or take an action, so the physical buttons are a must.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Virtual reality

    Rated 5 out of 5 stars

    Good for starters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter just to check out the vr hype next thing I know all the kids were lines up to put their phone in to play

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    OK product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is what it is. A BARGAIN buy with bargain performance. The remote is difficult to pair and use with my S5 phone. This device does not live up to its expectation. Just my opinion though.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy and fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a big hit with the family as it is easy enough for the parents to pick up and fun enough that the kids want to use it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was nice til dog chewed it up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some component or ingredient in this device is very attractive to dogs - just beware. Our dog destroyed it after having it only a week. My daugher did like it while she had it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a lesser expensive headset a few months ago and it preformed well. However, the Samsung Gear is worth the $99 price point.

    I would recommend this to a friend
  • Pros mentioned:
    Vr

    Rated 2 out of 5 stars

    Okay for beginners

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having difficult time to place the phone inside the VR. But it is good for beginners

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    New experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when it was on Deal of the Day and it looks like it will do what it is supposed to do. I haven't used it yet so I am looking forward to try it out.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought ReTrak - Utopia 360° Virtual Reality Headset with Bluetooth Controller - Black its a great deal

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Deal for $15

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well, but VR software from Google Play seems limited to basic game play. Not the VR experience I had expected. I would rather use my PS3 to play games.

    I would recommend this to a friend