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Customer Ratings & Reviews

Your price for this item is $15.99
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The comparable value price is $19.99

Customer reviews

Rating 3.5 out of 5 stars with 2041 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers express satisfaction with the Utopia 360° Virtual Reality Headset's price and the virtual reality experience it provides, also noting its ease of use. However, negative feedback frequently cites issues with phone compatibility and controller functionality, with some users also reporting problems with the remote and headset fit. Many found the VR experience enjoyable for the price. The headset's compatibility with various phone models appears to be a significant concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,041 reviews
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned bc it's was defective so I got a refund

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift, kids love it, hours of entertainment. Fun, fun, fun for everyone ! Bluetooth, comfortable memory foam head strap. ReTrak Utopia 360 virtual reality headset an exciting new way to enjoy playing your favorite simulation games. Way to go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This VR comes with bluetooth handheld and love playing games suing my cell phone. I bought 6 of these and gifted them to friends and everone like this VR and use it regularly.defenetly recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great item kids will love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    super great item only i wish could order more and web site wouldn't let me plus i email you bestbuy never got reply back wanted to get more as xmas gifts so the kids cant fight over they each will have one

    I would recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 1 out of 5 stars

    Not a good fit for google pixel 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to use one a google pixel 2 but it does not fit right, the lateral controls of the phone keep being pressed and that interferes with the controls. Maybe on other phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT controller! Easy to connect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome Bluetooth controller! My nephew loves it so much! He read all reviews on it before buying it. I was afraid he would be spending his hard earned money and it wouldn't be worth it. But that is not the case at all! He LOVES it!

    I would recommend this to a friend
  • Cons mentioned:
    Remote

    Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product, remote never connected, nor did it ever work with headset. Headset worked ok, but not very good quality. Returned product immediately. DO NOT PURCHASE THIS ITEM EVER.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    This is a beginners product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is not that great. It is a beginners head set. Not very realistic. You can see to much of the inner part of the headset when the phone is playing the video. It doesn't give the feeling that you are in the place that you are viewing.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strap has issues, it slips while watching. The action button gets stuck a lot. The front feels heavy which puts a strain on your neck. There are better alternatives available than this

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great beginner level vr headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you cant go wrong buying this VR headset to see if it is something for you. I know friends who have bought expensive ones and realized that they don’t like the vr experience or it makes them sick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great VR headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great vr headset. This VR Headset is so cheaply made im sure there are some quality standards it is violating somehow. Within 10 minutes of opening the box many things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift for Myself

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this virtual headset! When i'm relaxing sometimes I just feel like taking a ride on a roller coaster, this is the perfect gadget as it feels so real like real life situation when your riding.

    I would recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 1 out of 5 stars

    Not even worth free

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this since it was $3 and got me free shipping (so was basically free.) Could never fully get it to work and ended up throwing it away.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 1 out of 5 stars

    Doesn't work with my iphone6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried this headset VR device but it would not make contact with my iphone6 when I depressed the activation button. I therefore returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    MEH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, im not impressed with what you can donwith this unit. For the money its a great unit, but the comtroler doesnt donanything.... and despite what the program tells you, there is no ‘action button’ to select anything

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller

    Rated 1 out of 5 stars

    Didn't work straight out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    remote didn't work, thus allowing whole system in operable. No button on top of headset to suffice for the remote. Best Buy won't let us return the product either. Very disappointing

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I loved this product as much as my kids did!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for a Christmas present for my kids but once they showed me how to use it, I found I loved it just as much! You feel like you are really at the location at which you are viewing. Very realistic and fun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A surprise super Christmas Gift!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 13 yr. old granddaughter who was not expecting it. She wrote me to thank me for it and told me how much she absolutely loves it and can't believe I got it for her. A very happy young lady.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can not be beat at $2.99

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed it on my iPhone and it took. It works great bui if I go to any larger size it will not fit in the frame. Don’t get rid of your old phone, it will still work in the glasses!

    I would recommend this to a friend
  • Cons mentioned:
    Phone compatibility

    Rated 1 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited at first, thought I got what my son wanted, but to our surprise after numerous attempts couldn't get it to work will be taking it back to the store

    No, I would not recommend this to a friend