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Customer Ratings & Reviews

Your price for this item is $15.99
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The comparable value price is $19.99

Customer reviews

Rating 3.5 out of 5 stars with 2041 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers express satisfaction with the Utopia 360° Virtual Reality Headset's price and the virtual reality experience it provides, also noting its ease of use. However, negative feedback frequently cites issues with phone compatibility and controller functionality, with some users also reporting problems with the remote and headset fit. Many found the VR experience enjoyable for the price. The headset's compatibility with various phone models appears to be a significant concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,041 reviews
  • Rated 1 out of 5 stars

    broken product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    poor quality product. Some important parts are easily broken parts and one part came broken already so I returned to BestBuy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good product and too much trouble to operate and use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very cheaply made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone with case is too big. The clasp to hold phone in was very cheaply made. Poor quality product. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on a whim for 3$. Spent too much money. Not supported anymore

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk. Skip.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. Made poorly. Don’t bother. Even the cardboard ones are better than this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was a very poorly made virtual reality headset with bluetooth controller

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality. Plastic notches that holds head strap broke on the first day. My kids were very disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller broke within 5 minutes and the cost of replacement is higher than the cost of whole unit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it, waste if time and money.returned it back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    CHEAP JUNK

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ReTrak - Utopia 360° Virtual Reality Headset with Bluetooth Controller - Black CHEAP STUFF

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy it. I end up throwing it away so save your money from this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 for my kids.. But One of them came broken

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    useless

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can't really complain coz I only spent about $3 on this as it was on clearance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't figure out how to use it, so it's sitting in the garage. Would be nice to have better directions.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just a plastic phone holder

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money on this item. Not exactly a VR item. Should have looked more into this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely crap product. I would recommend to stay away from this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor desin and cheaply made. Get an Oculus VR system and be satisfied.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very worst

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If there is less than one star I would have given it. And the lock was not closing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Was unable to get the remote to work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it back to BB and they could not either, so replaced it. The new one does not work either.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality of the product is very poor. ok for first-time buyers with no expectation.

    No, I would not recommend this to a friend