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Customer Ratings & Reviews

Your price for this item is $15.99
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The comparable value price is $19.99

Customer reviews

Rating 3.5 out of 5 stars with 2041 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers express satisfaction with the Utopia 360° Virtual Reality Headset's price and the virtual reality experience it provides, also noting its ease of use. However, negative feedback frequently cites issues with phone compatibility and controller functionality, with some users also reporting problems with the remote and headset fit. Many found the VR experience enjoyable for the price. The headset's compatibility with various phone models appears to be a significant concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,041 reviews
  • Rated 1 out of 5 stars

    waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my gamer family wanted these. I think they used them once and were not impressed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awkward to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were awkward to use and at the time couldn’t get movies to work on my phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    VR Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality of the material used for this glasses

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't work with my phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This head set did not work with my phone. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Utopia

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn't stay closed my phone kept falling out I didn't even get to use it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Remote not in one and Best Buy would not accept re

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dissatisfied with this product and service after purchase. This was a first for Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    very poor quality!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont recommend this item . the build quality is poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these for my kids and the door doesn't stay closed and quality is poor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst device ever. Gave me an instant headache. Not worth a penny.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not happy with quality of product. Feels little heavy with phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stars Not a good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of this broke as soon as I got it. It has very poor quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't last 5 minutes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one for each son. The button broke on one right away. the other would not line up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great for beginner or very young children would no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find that this device has a very limited apps for I phone and would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money, doesn't work properly. Wouldn't recommend it to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is bot a useful product and I eecommend not to buy this one

    No, I would not recommend this to a friend
  • Cons mentioned:
    Controller, Phone compatibility

    Rated 3 out of 5 stars

    Not so great on iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent about an hour trying to figure out why the remote controller wasn't working on this before finally giving up. There is no "Action Button" or external button at all on the headset itself, which Google Cardboard apps require to simulate a screen tap. So I have to open the headset and physically tap the screen whenever a VR app needs a button-push. I assume the remote controller would give me that functionality, but I can't get it to work on my iPhone with any games or apps; I can only get it to work with videos. I did change the "mode" as directed by the instructions, but it was no help. Movie mode is the only mode that works for the controller on my iPhone. According to other comments I read online, other iPhone users are having this same issue, but it works fine on Android. I don't have an Android so I can't test that, and I'm not going to give up my iPhone in favor of an Android just so I can use a $30 headset. As a result, I am limited to apps that do not require an action button and instead work off of gaze control... of which there's like 5, and 4 of them are roller coaster sims. There are openings on either side of the headset, so I imagine I could fashion a conductive button on my own, but this unit is designed for Google Cardboard apps and doesn't even have the conductive button that is part of Google's standard design. I feel like, in order to have a decent experience on this device, I would need to either buy an Android or modify the headset. Bottom line, if you have an Android then this may be OK for you, but if you have an iPhone buy something else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not get to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly presented unit. The unit would not perform as expected. Apps were unusable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total waste of money. Bought it for 3 bucks not worth it too

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap...

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on this. it's plain terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke the 2nd day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and the clip that holds your phone broke the second time I used them.

    No, I would not recommend this to a friend