Customer Ratings & Reviews

they picked up the old one when they delivered the new one. We already had it back in the box so was a easy trade for them.

Thank you for being such a good company with returns. I had a great experience on the phone and on delivery.

I bough sony tv warranty. They came home, can't fixed here and bring me a new one a took away the old one

Best Buy picked up an LG fridge that stopped working and delivered a Samsung. No issues and great working with Best Buy

Found a better product in the store for a better price and they didn’t give me any hassle.

Item was quickly removed with no issues agents were very professional and friendly, answered all my questions

The personnel were very professional involving an upgrade swap out. I was also kept updated on time of delivery and pickup.

The return process was so simple and hassle free. Best Buy was so helpful to make this go as easy as possible

the gentlemen that delivered my appliances where so friendly and nice, love there service . would highly recommend.

They were great. There was a small scratch in the fridge door and the microwave had the wrong finish. They fixed the problems very quickly. Awesome job.

The delivery crew really took their time when making the delivery- they even offered to remove the protective tape and clean my oven! I'm very impressed!

The pickup for my return was great they came on time plus they were early and I was informed when they were on their way

Exchange of my broken TV was handled with professional care. Found out sometimes it is a good idea to get the warranty.

THE RETURN WAS FAIRLY EASY, EVEN THOUGH WE HAD TO WAIT IN LINE IN OUR CARS. THE PEOPLE WERE ON SITE VERY HELPFUL.

Great time , Great communication. They installed my appliance and they took the old one way

Had a problem with a TV and Best Buy was Johnny on the spot to return it and then bring a new one...Great job guys!

I had a refrigerator and stove installed by the delivery team. They were on time, courteous, quick and efficient! I would recommend this service to anyone!

I buy big product and send by that company and have problem it and the company take it back with nothing any problem

I wanted to return my refrigerator and replace it with a different one. The Best Buy team were very helpful!

The guys were great in looking at the problem and diagnoses. They packed everything up and cleaned up after