Customer Ratings & Reviews

Hi AySd.

Thank you for taking the time to share your experience with us.

We understand the importance of being able to monitor motion inside your home while you are away. The Ring Alarm Motion Detector is an important part of the Ring Alarm that gives you peace of mind by triggering your alarm if motion is detected when your system is armed. We would love the opportunity to address any concerns you have with the device.

It sounds like you are enjoying the features the Ring Alarm Motion Detector has to offer, but you may have some concerns. Review the features below that this device has to offer, and reach out to us if you have any questions!

Customizable, pet-friendly settings: You can customize motion detection settings to help you avoid false alarms. This is important, especially if you have pets.
Armed modes: By default, your Ring Alarm Motion Detectors are only armed when using Away mode.
Installation: Motion detectors should be installed on a wall or corner inside your home 7’6” (2nd Generation) from the floor.
Entry Delay: If your motion detector placement is set to Entryway, you can customize an Entry Delay that gives you time to disarm your Ring Alarm.
Bypass Sensors: If a motion detector is offline at the time of arming, you can bypass the motion detector to leave it unarmed.
Alexa Routines: Use your motion detectors to trigger Alexa routines.
Alerts and history: Get alerts when motion is detected, and review motion detection history in the Ring app.

The Ring Motion Detector (2nd generation) is designed to measure both heat and movement over time to help reduce false alarms. You can keep your home or business protected and avoid false alarms by adjusting the Ring Alarm Motion Detector’s motion detection sensitivity settings.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi JohnHorst. I'm sorry to hear you received the wrong device. I'd recommend following up with the retailer you purchased the Motion Detector from so they can ensure you get the correct device. Best wishes, Ashley from Ring.

Hello SD007,
Thank you for reaching out to us by leaving a review. The Ring Alarm Motion Detector is designed to give you peace of mind by giving you real time alerts of motion in your home. Rest assured, we will get to the root of your concerns.
Based on your review, It seems that you are having trouble with your Motion Detector staying online. Try these steps, one at a time, and see if any of them resolve the issue before moving on to the next step. If the light flashes green one time, it’s back online and working.
Press the button on the front cover.
Move the Motion Detector closer to the Base Station.
Move a Range Extender between your Motion Detector and the Base Station.
Remove the back cover from the device (which will tamper it), then replace the cover.
Remove the back over, remove both batteries, wait a few seconds, then reinsert them.
If nothing works and there is no light on the Motion Detector, try replacing the batteries with new ones.
For more information please see our help center article: https://support.ring.com/hc/en-us/articles/360042653931-Troubleshooting-your-Ring-Alarm-Motion-Detector-2nd-generation-.
Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm Motion Detector concern. Thank you, Jamila with Ring

Hello Nolafilmfan,

Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Alarm Motion Detector right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some assistance.

In this particular case, we’d suggest you reach out to Best Buy’s customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you resolution to the installation concerns you have described.

If you need assistance from Ring, Ring Community is our first peer-to-peer community online forum, giving our customers the ability to help one another and share their feedback directly with Ring.

We invite you to reach out at https://community.ring.com/ if any additional installation information is needed regarding the Ring Motion Detector. We are eager to turn around your experience!

Thank you, Jamila with Ring.