Customer Ratings & Reviews

Hi GaryW.

Thank you for taking the time to share your experience with us.

At Ring, we understand it is essential to have your Ring Smart Lighting Solar Floodlight working properly so you can keep your home secure. The Ring Smart Lighting Solar Floodlight was designed to activate based on your specific needs. Rest assured, we are here to provide you with a concrete resolution as quickly as possible.

It sounds like you have some concerns with the time that your Ring Smart Lighting Solar Floodlight stays activated for. Light Schedules give you the flexibility to control what days and times your Ring Smart Lighting devices come on and off, all from the Ring app. Set up customized schedules for morning and night, or use the built-in Dusk to Dawn feature to turn on your lights from sunrise to sunset. Light schedules offer you three ways to turn your devices on:

Turn on at Dusk: Turns on every device at the same time, regardless of ambient illumination, by using an astronomical clock to determine dusk at your location.
Turn on at Custom Time: Sets a specific time when the devices should turn on.
Turn on Offset from Dusk: Choose from four options:
1 hour before dusk
30 minutes before dusk
30 minutes after dusk
1 hour after dusk

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi ByreG. Thank you for taking the time to share your experience with us. We are always looking for ways to better our neighbor experience, and your feedback is an invaluable part of this process. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. We hope that you were able to get your device installed successfully. Having the peace of mind, in your home security, you purchased Ring for is critical!

The Ring Smart Lighting FLoodlight is an ultra-bright motion-sensing smart dual-head floodlight that illuminates large areas with powerful adjustable lights. For your review, we have included the steps here for installing the Ring Smart Lighting Solar Floodlight.

Open the side menu by tapping the three parallel lines in the upper left-hand corner of the Ring app.
Tap “Set Up a Device.”
Tap “Smart Lighting.”
Select your location.
Twist your Floodlight counter-clockwise to unlock and separate it from the back cover.
Use your mobile device to scan the QR code inside of the battery compartment of your Solar Floodlight.
This code can also be found on the product packaging of your Solar Floodlight.
If your mobile device is not scanning the QR code, you can select “Set Up Without Scanning” and enter the five-digit PIN code underneath your device’s QR code to add your device.
Remove the Quick Release Battery pack by pressing in on the metal tab and pulling the battery out of the floodlight.
Carefully remove and discard the two battery strips on the included battery.
Insert the included battery into the floodlight and push until it snaps into place.
If you like, you can purchase a second battery to make your floodlight last longer during cloudy periods.
Replace the back cover and twist clockwise to lock into place.
The light will blink twice when fully powered up. When this happens, press “Continue” in your Ring app and follow the prompts on your mobile device.
Select the light Group you’d like to add your Floodlight to.
If you’d like to create a new group that is not listed, you can select “Custom…” and type a new group name.
Give your Floodlight a specific name to distinguish it from the other Ring devices on your account.
Press the tab on the side and slide the mounting plate off of the back cover.
Hold the mounting plate firmly against the surface and drive the three mounting screws.
If installing on a masonry surface, use the mounting plate as a template to mark pilot holes, making sure the "up" arrow is pointing upward.
Then drill the holes and insert the anchors.
Align your Floodlight with the mounting plate and slide it to the left to lock it in.
Select an install location within 13 feet of your Floodlight that can get direct sunlight.
Mark the holes using the mounting arm as a template then drive the two mounting screws.
If installing on a masonry surface, first drill holes using a 3/16" drill bit. Insert the wall anchors before inserting the screws.
Then drill the holes and insert the anchors.
Attach the Solar Panel by positioning the slots in the rear of your Solar Panel over the mounting arm and slide it down to secure it.
Loosen the screw on the mounting arm and adjust the panel to your desired angle, then re-tighten the screw to secure your setting. You can also rotate the panel to adjust its positioning.
Once your Solar Panel is mounted, insert the power plug into the power input at the bottom of your Floodlight. Make sure it clicks into place.

We invite you to reach out to our Community if any additional information is needed regarding your Ring Smart Lighting Solar Floodlight. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring

Hello Front,

Thank you for taking the time to share your Ring Floodlight experience with us. We understand the importance of having the batteries last in your home’s environment, so these support calls are not necessary. Rest assured, we are here to provide you with information to resolve your concern.

To get the most life out of your batteries, Ring recommends at least three to four hours of direct sunlight, depending on your usage. Make sure there are no obstructions that could cast a shadow on your solar power device, such as an extended roof, tree branches, or bushes. If your installation area is frequently very cloudy or gets a lot of rain or snow, this could limit the amount of sunlight that your solar power device receives.

Here is a helpful article that elaborates on some factors that could be causing the unnecessary battery drainage: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights. Customers can expect about a year of battery life when they keep the brightness at 50% and have the lights activate in 30 second intervals.

We invite you to reach out at https://community.ring.com/if any additional information is needed regarding the Floodlight. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring.

Thank you, Jamila with Ring.

Hello ALJR,

We understand how vital it is to be able to depend on your Ring Solar Floodlight for your peace of mind and home security. It is important to get the most life from your battery life, so the Floodlight can provide you with round the clock coverage and illumination. Rest assured, we hear your concerns and are here to help.

While batteries in Ring devices can go months between recharges with normal use, this is dependent on a number of factors in your home's environment such as the local weather and the number of activities captured. This article will detail this in more depth: https://support.ring.com/hc/en-us/articles/360031677311-Battery-Life-and-Your-Smart-Light-Battery-Devices.

Here is another helpful article that describes changes you make to prolong the battery life in your device: https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights.

We would love the opportunity to ensure your doorbell is performing as intended and turn your experience around. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. We look forward to hearing from you soon!

Thank you,
Alexis with Ring

Hello DisplayName,

We are pleased to read that you are enjoying your new Ring Smart Solar Floodlight device! We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your neighbors from wherever you are. Together, we’ll make neighborhoods safer!

Please feel free to reach out on our community forum at https://community.ring.com/ if you need additional information regarding your product.

Thank you,
Alexis with Ring