Customer Ratings & Reviews

Hi KellyK.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Video Doorbell Wired with Ring Chime to function consistently and reliably, so you can effectively monitor your home. The features and technology provided by the Ring Video Doorbell Wired with Ring Chime are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you have some concerns with the battery life and motion detection of your device. The Ring Video Doorbell Wired offers advanced motion detection with customizable motion zones. Camera Motion Zones can help you detect motion in the areas that matter the most to you and reduce the number of "false" motion alerts (such as cars driving by). By drawing your camera's motion zones to exclude high-traffic areas like public paths and roads, you can increase your Ring device's effectiveness. Follow these tips to optimize your camera's motion zones:

Make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your motion zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Look for high-traffic areas. Note any high-traffic areas, such as busy streets or sidewalks. If you receive too many motion alerts from your Ring device, you can adjust your motion zones to exclude these areas.

Exclude areas you don’t need to monitor. Note the potential paths people take to approach your device. Then redraw your motion zones to exclude areas where you rarely see people, such as behind locked gates, hedges, or walls.

If your device is capturing an excessive number of events each day, you may need to recharge your battery sooner. To prevent excessive activity, under Motion Settings for your device in the Ring app, you can:

Adjust your Motion Sensitivity slider to a lower sensitivity
Redraw your Customizable Motion Zones
Change Motion Frequency to regularly or periodically
You could also adjust the direction of your Ring device so it doesn't detect as much motion.

Visit our support center for additional tips and tricks.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Miyuki from Ring.

Hi Sio1223.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Video Doorbell Wired and Ring Chime and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our Ring Community today.

All the best,
Miyuki from Ring.