Customer Ratings & Reviews

Posted 9 months ago

Hi photo.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Pro (3nd Gen.) to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Wired Doorbell Pro (3nd Gen.) are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues and delays that you may experience with Ring doorbells and cameras.

Here are some examples of video quality issues:
Overexposed, washed-out videos: Washed-out videos may be due to overexposure to sunlight.
Poor wifi signal strength: A decline in wifi signal strength may be caused by a weak connection between the router and your Ring device.

Traveling signal strength: This may be due to a wifi dead zone in your home where you lose signal strength between the router and your Ring device.

For our 4K models, a minimum upload speed of 15 Mbps is recommended, and video resolution may vary depending on internet bandwidth. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:
Footage is crisp and clear: If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

Footage is heavily pixelated: If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds.
Severe pauses in live video: If your video pauses, stutters, or gets frozen and your wifi speed meets the minimum standards, try rebooting your router. Unplug your router, wait 30 seconds, and then plug it back in. It should take three to four minutes to reboot. Then, test your Ring device again and see if there's any difference.

Long delay before your video starts: This is also caused by slow wifi speeds. Assuming you have high-speed internet, reboot your router and the mobile phone, tablet, or PC you're accessing the video feed on. Then, see if there's any difference when it's back on line.

For more information on your Ring Wired Doorbell Pro (3nd Gen.), we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you. Please let us know if we can be of any further assistance!

Thank you,
Miyuki from Ring.

Posted 5 days ago

Hi NancyJo.

Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Wired Doorbell Pro to work seamlessly with your home's existing electrical system. The Ring Wired Doorbell Pro was designed to provide you with ultra-clear Retinal 4K video and advanced security features, and having a compatible power setup is essential to getting the best performance from your device. Rest assured, we are here to provide you with some information regarding the concern you mentioned in your review.

It sounds like the device was not performing as intended. The Ring Wired Doorbell Pro requires a doorbell transformer that provides 16-24 VAC at 40 VA to operate properly. In older homes, existing transformers may not meet the required power output, which can cause the device to draw excessive power or not function correctly. Before installing a wired Ring doorbell, we always recommend verifying that your existing transformer meets the device's power requirements. If your transformer does not meet these specifications, upgrading to a compatible transformer can help ensure proper operation and prevent unexpected power consumption.

We are glad to hear that you found a great alternative with a battery-operated Ring doorbell! Battery-powered Ring doorbells are an excellent option for homes where hardwired installation may not be ideal, as they do not require any existing doorbell wiring or transformer. They offer the same great security features and can be installed in just minutes.

We invite you to reach out to our community if any additional information is needed regarding your Ring Wired Doorbell Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.