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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1508 reviews

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Rating by feature

  • Performance

    Rating 4.5 out of 5 stars

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Controller

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,508 reviews
  • Rated 5 out of 5 stars

    Rog Alley

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best portable gaming console! Customer service was good! Would recommend others to invest in this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome gaming system!! I bought a couple of these for friends even

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time ordering this item as a gift. Always comes packaged perfectly for a fragile pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally for the win!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't need a PC. I just needed something to run Black Ops 3 customs zombies and this is perfect!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device...love playing my retro games on it along with a few other titles...win in my book

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for Everyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our son who is fairly tech savvy, however, after a few weeks of use we found it to be a glorified paperweight. The setup for xbox game pass takes an extremely long time even if you already have an account. The handheld is constantly glitching and freezing and needs to be reset on a regular basis to continue playing. Switching between games is difficult and inefficient. The integrated processor and storage capacity is laughable considering the price point.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Smackey,

      We sincerely apologize for the system performance issue you're experiencing with the ROG Ally and for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2306018122-0293" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/us/support/faq/1038855/ Asus

  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, just what I was looking for. It has multiple uses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gaming, emulators, and for anything else you may wanna do. Higly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aeedome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool. Too bad never use it lol. Works great. Worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality wife loves it for playing games instead of on a bigger system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pc computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system it works wonderful I have more options on it then a laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift to my husband for christmas. He says by far it's better then any hand held device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just now getting to know it, it seem like a mini computer, the graphics are nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Wanted to play Fortnite but would not load correctly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally is awesome, even though i bought the open box one, it came like if it was new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for us gamers with kids. I have the regular processor and its good for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price i runs everything great while running on the cload

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The over all transaction went accordingly and the product is doing its job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really fun works well no problems. I can play velhiem and rainworld with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It’s worth the price I paid. The graphics are great when playing games.

    I would recommend this to a friend
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