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Customer Ratings & Reviews

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Comp. Value: $599.99

Customer reviews

Rating 4.2 out of 5 stars with 476 reviews

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  • Performance

    Rating 4.2 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

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    Rating 4.7 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 476 reviews
  • Rated 4 out of 5 stars

    Great for mid/small indie games.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm new to PC handhelds so I have no reference to what's better or worst. I'm enjoying it for what it is, playing games on the go or in bed. It's really comfortable to hold and pretty much playall my smaller games navtively on it. Games like cyberpunk or call of duty I would just cloud stream them. Cloud streaming is getting really good, I can't the difference most of the time. I think the price is not great and I get it's a mini PC but most are buying this just for gaming. I think 400 to 450 should be the max price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Language was Stuck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we opened it and tried to set it up, it gave the option to select the language. We tried to select English multiple times, but the machine was stuck in French. I had bought the machine brand new and it seemed to be region locked. It was almost 3 weeks before we were able to even use it. I had to bring it back up to Best Buy and ask if other people were having this problem and they told me they were unaware of it. geek squad did end up fixing it for me for free however they said that they should have charged me which I think is crazy since I bought it brand new and it didn’t work correctly. Now that it is in English, it is working correctly. Obviously the storage isn’t as great as the black device but that is OK. It does the job.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Autumn,

      Thank you for sharing your experience with the ROG Xbox Ally. We sincerely apologize for the initial difficulty you encountered with the language settings. We recognize the inconvenience of experiencing such issues with a newly purchased device and regret the frustration this may have caused.

      We are pleased to hear that the issue has since been resolved and that your unit is now functioning correctly in English. Your feedback regarding the setup experience and storage will be passed along to our product teams for review for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034235-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Loving this so much!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had plenty of handhelds but this one is it! Better than steam deck, switch 1&2, and android emulator

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    False start- too many quirks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun while it works. My biggest complaints are that you have to check in when you start up a game so that your saves sync. Game crashes and you’re on a plane? Too bad… also it locks you into the audio output when you start the game- headphones plugged in works on start but if you unplug and go back to the game while it’s still up no audio- vise versa if you start with speakers and then plug in headphones… no audio through headphones. Why am I talking about physical headphones you ask? Because Bluetooth is broken in it- it’s a known issue. Another known issue is that it will get crazy hot- like I burnt my hand hot on an airplane because the power button isn’t default set to sleep- another known issue that you have to go in and readjust. And the last straw as I’ve really been trying to make it work is that it crashes. I’m trying to play this on planes and when offline for brief moments of relaxation while traveling and don’t want to spend that time tinkering to get an expensive piece of tech to work…

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Xbox Ally. We are pleased to hear that you have enjoyed the device when it works as intended. However, we sincerely apologize for the performance issues you have encountered and the inconvenience this has caused, including crashes, audio output limitations, Bluetooth connectivity concerns, and overheating during use. Your feedback is very important to us and will be passed along to our product team for review.

      For further investigation and to explore repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.

      We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2510034235-0029" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    I Love ROG Xbox Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for excellent price. Loads of fun and very well made. Has great graphics and can be hooked up to your TV. And also can use Xbox controller highly recommend. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product and customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is great like an xbox in my hand build quality is excellent multi tasking is great as well. The staff at the woodmoore town center was great made my purchase easy and fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great with only minor issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been playing with it for a few days now and I’m extremely happy with the purchase. The one issue to a degree is that since it runs Windows, you are going to experience typical annoying things. I ran updates through the Xbox app, then through windows itself, MyAsus and Armoury Crate. Of course the MCU update in Armoury Crate didn’t want to install. Annoying but the unit works great otherwise. Maybe the next MCU update will decide to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is wonderful. Yes intial set up and updates can take a bit but once you're up and running this is fantastic. Love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for Travel, Not for AAA Heavyweights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Xbox Ally is a comfortable, high-quality handheld with a sharp 1080p/120Hz screen and great ergonomics. It runs Windows, giving you access to Steam, Xbox PC games, and cloud gaming, but performance is mid-range for heavy AAA titles. A good choice for portable indie and casual gaming — less ideal if you want top-tier performance for modern big games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld PC with Xbox perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with Gamepass, and access to Epic Games and Steam library, i can now play PC games conveniently from my desk at work, on my couch, or wherever. game changer for me, to finally play Spider-Man 2 without buying a PS5, and any of my other PC games, not bound to my computer. comfy for long play sessions, due to the built in xbox gamepad, this baby rocks! sure, the black version is more highly powered, but this one hit all my needs for a way more affordable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously bought and then returned the ROG Ally, not the Ally X, because it's interface with using just Windows as a starting point didn't work well for me. This Xbox ROG Ally is much more user friendly and seems more powerful and I've really enjoyed using it so far. It uses full screen Xbox or Steam apps which streamlines the user experience. I won't be returning this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved using this . I loved it so much I returned it and upgraded to the better model . This is great for on the go gaming if quality issues doesn’t bother you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its nice but.............

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this a couple of weeks and loved almost everything it had to offer. The xbox grips make gaming really comfortable. The sound quality was really good. The picture quality was good for not being an oled screen. Having the ability to use steam, xbox, gog or epic launcher for games is really nice. You can also stream games from steam similarly to the Playstation portable. One thing id say is the power leaves a lot to be desired. It ran mass effect legendary collection good, halo master cheif collection good and left 4 dead 2 with mods really well. When it came to spider man 2 and battlefield 6, it was a rough experience with low ghraphical settings and turbo settings on. Tired to get college football 14 revamped working on a ps3 emulator and was getting 1-14 fps. Didnt matter if the revamped mod was installed or not, if it was on turbo settings or tweaked settings in the emulator itself. Id say either stick with the Rog Ally A1E or pony up for the ROG ally xbox x. I guess id say you would have to ask yourself if you wanna try AAA games on it or stick to more of older titles.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Traviswood067,

      Thank you for sharing your experience with the ROG Xbox Ally. We apologize that the performance did not fully meet your expectations, particularly with certain AAA titles and emulator use. Your feedback regarding power limitations and gameplay experience is very valuable, and we will ensure it is passed along to our product team for review.

      In the meantime, we recommend the following troubleshooting steps in the FAQ below to help optimize performance. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034235-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Rated 5 out of 5 stars

    Excellent windows handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs my windows games easily without requiring extra setup or workarounds. Great battery life. The new windows handheld mode has worked seamlessly so desktop is not necessary. Exceeded my expectations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things great. My 3 year old loves snuggling next to me to watch me play the littler games i dont need a pc to run. Only issue ive seen is windows software related. And ive found a way to make the issue a non factor. But it can get fixed with updates. Cant put in password when logging into windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my handheld!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So in love with Rog Ally X! Convenient and battery life is great. Now i wished i got the 1TB instead of the 500gb

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good budget handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great budget device for handheld gaming. Originally it was 500 when I looked at it, but it jumped to 600 so I bought an open box for 530. Works great everything was there and no damage. Can struggle on certain games like No Man's Sky, but overall a capable device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this product and I'm so happy and satisfied with it. The graphics and the fact that it's so easily convenient is amazing. I would definitely recommend this product hands down. I highly recommend Xbox ally x just because it's so easily accessible.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked it but it was not ready for prime time. It was comfrotable , astectically pleasing and not that difficult to set up ( although it was a lengthy process ). Also I feel like it was 150-$200 too expensive for what it delivered in performance . Returned it but plan on buy the Ally X version.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Mini Gaming PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A real mini PC that can play games on Steam, GamePass, and Playstation Plus. It works really well, graphics look great also. I'm glad I finally made the purchase. I didn't know what I was missing.

    I would recommend this to a friend