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Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.6 out of 5 stars with 1233 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,233 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love the Xbox Ally X!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a month before reviewing because I like to take my time with a product when giving my opinion. The battery life is superb, but what sold me at first glance were the ergonomics. It’s truly the most comfortable handheld I’ve ever used. I am enjoying it very much and looking forward to future updates on this device. It’s a solid 10/10 for me.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    A pricey but fantastic handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a solid handheld. Although pricey this thing is a beast and a nice convenient entry into PC gaming for gamers who primarily game on a console. Quality build and controls feel great on it. Oh and access to other storefronts unlike a Steam Deck. Think about expanding the hard rive if you get it cause you will go through it fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    It's not an Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First it doesn't come with GamePass PC, it comes with GamePass premium, which is a downgrade from PC GamePass. Some games run great others not so great. I do love the handheld but i spend most of the time in the steam app. The xbox app's games are expensive and with the price increase to GamePass the best deal in gaming has become the worst deal in gaming. It is impressive though running games like ARC Raiders at 60 FPS, or Outer Worlds 2 getting over 30 FPS on quality FSR with medium and low settings. The controller is not an Xbox controller, it's a generic X-input controller. The only thing that makes this an Xbox is the guide button. This system is a windows 11 PC with some Xbox features. The SSD they included is a little slow, I'm planning to replace it in the future but right now it will do. Don't let the 3 stats fool you im just picky. The system is definitely worth the price, just with a few cevats.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Allen,

      Thank you for sharing your detailed feedback on the ROG Xbox Ally X. We're glad to hear that you're enjoying the handheld experience and appreciate your recognition of its performance, especially with demanding titles like ARC Raiders and Outer Worlds 2.

      We regret that certain aspects such as the Game Pass tier, controller design, and SSD performance did not meet your expectations. Your comments regarding game compatibility, app usability, and overall value are important and will be shared with our product development team for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2510031066-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything i was hoping for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what i was hoping it would be. I am anle to play all the games i want and the battery life has been great. A solid handheld for the casual gamer for sure

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Xbox Ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was bought as a gift! Absolutely love it! It was easy to set up, with many, many games downloaded it’s never slowed down or froze. It’s quiet and lightweight! You can customize it from the colors to how the screen looks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox ROG Ally X

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth to upgrade if you have Asus ROG Ally X. My wife took over my Ally X and this came out just in time. Runs great. Extremely comfortable. Wish included a case like steam deck. But I highly recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable and Capable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased “Open Box - Excellent” unit. Had a blueish hue in the screen (only visible when screen had shown darker colored background). Returned unit due to the blemish. But with that issue aside, the device is super comfortable when gaming. It was my first pc handheld purchase and I plan on buying it again; brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Handheld is very comfortable to hold in your hands. I came from Ally X and this thing is game changer. Besides the upgraded processor. I can have my game session longer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best In the Market But The Market is Problematic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off let's get this out of the way for those that are wondering: THIS IS NOT AN XBOX! This is a Windows Handled PC like the previous Ally models, with Xbox branding. If you are going out to buy a brand new Handheld and you only have the current generations available to you, I would say this is the best one on the market for Price/Performance. Which is both great and a Problem. At $999+tax, it should at the very LEAST come with an OLED screen, and have it be bigger. The 7" non OLED screen 3 gens in a row The build quality also feels a little cheapish even compared to the original Z1 Extreme Model. Due to the hollow nature of the grips, the face buttons sound exceptionally louder than on the previous gen and as of writing this, I have yet to find a mod that dampens the sound as well. It is however incredibly comfortable to hold. - If you want the best current gen Bang For your Buck form a mainstream brand: Get this 100% - If you want the best of the best in handhelds and don't mind the $400-$500 difference, get the Leonovo Legion Go 2. - If you can afford a little bit more, give the MSI Claw 8 AI+ a short. Intel seems to be doing something good with it's drivers, i've heard good things - If money is tight, find an Open Box ROG Ally X instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance, but not perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Ally X is a very powerful handheld. Games run smoothly thanks to the strong processor, 24GB of RAM, and fast 1TB SSD. The 120Hz screen looks sharp, and having full Windows support means you can use Game Pass, Steam, and other PC launchers with no restrictions. Pros: • Excellent performance for a handheld • Smooth 120Hz display with VRR • Comfortable Xbox-style controls • Full Windows PC freedom Cons: • Very expensive • LCD screen (not OLED) • Windows setup can feel clunky on a handheld Overall, it’s an amazing device if you want top-tier portable PC gaming, but the price and Windows experience may not be for everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld in history runs all the games i want it to and more half-life Alyx with my quest upgraded ssd to 4tb and tnr joysticks Playstation pc steam Xbox you get it all

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    After 3 weeks of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It still has some minor bugs, but they are constantly working on updates so it will run smooth. For being of this size it is really light and ergonomic, it has some really loud speakers. Overall I'm really enjoying it and i know with time and updates will just get better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Xbox Ally X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Ally X. Its a great handheld pc. I got mine on release and unfortunately that one was faulty but i was able to order a new one to replace it. Ive had zero issues with the one i have now and it plays all my games in my steam library.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    it's a beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the handheld is an absolute beast, it performs really good in the lower wattage settings, I keep mine at 17 watts. no need to use to turbo or play plugged in. 17watts is the sweet spot you get great battery life and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox Rog ally x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best device in pc planet and price makes sense what this device can do and love everything comes this device

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great if always on the move.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great device. Fits perfectly in your hand and runs exactly like a PC just in your hands. If you are on the move this device would be perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus xbox ally X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, I wasn’t really into handhelds but I do love Xbox and since this is an Xbox branded product I had to get it and ever since I got it I been in love with it playing it everyday and every game I play looks so good. 100 % recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exceptional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great! Meets all my gaming needs. Runs smoothly. No issues. 10/10 recommend. If you’ve been questioning purchasing it. Let this be your review to set aside your worries. Get it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device great product very good for my first ever pc handheld

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has quality speed and accessibility. Once you get past the learning curve of the impressive technology its a awesome handheld laptop wirh xbox interface. I use it docked every day and have 0 issues with the quality once you set up a good balance to the system. Love the machine. Is exactly what i needed.

    I would recommend this to a friend
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