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Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.6 out of 5 stars with 1386 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,386 reviews
  • Rated 5 out of 5 stars

    Great for traveling and gaming while docked.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking into getting into the PC gaming world. I've always loved the idea of owning a gaming PC, but I wanted portability. I was considering getting a gaming laptop, but ended up coming accross this. This checked all the boxes. Access to PC titles, portability, access to windows. This isn't inexpensive but it is less than the gaming laptops I was considering. It's absolutely great for traveling, and can be docked and used like a regular gaming PC. It's not an actual Xbox as the name might suggest, but does have the Xbox Full Screen Experience which is pretty cool. I highly recommend cosidering this if you are in the market of a handheld gaming device or not quite sure a PC or Laptop is a good fit for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I LOVE XBOX ALLY X!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got Xbox ally x from Best Buy for almost two weeks earlier instead of wait for a month and I play In every games like cod , for honor , battlefield 6, battlefront 2, arc raiders and many more oh man graphics look amazing and very smooth ! No lags no Issues so far definitely worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my Rog Xbox Ally X. Its a Great Purchase!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend the Rog Xbox Ally X to anyone looking for a handheld PC! Works great on the road! Plays Triple-A Titles with ease! I play battlefield 6, Arc Raiders, 2k26, Madden 26, grounded 2, God of War, Spider Man Remastered, and Days Gone no complaint’s at all!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming platform

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ALLY X is an amazing gaming console. I’m able to play every systems games. Offline as well which is huge when there isn’t WiFi around. It’s legitimately a computer. You can scroll the internet. Stream Netflix, Hulu, HBO max etc.. 10/10 product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Xbox Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little heavy for a handheld device. Thats the only thing negative. Awesome device and I would recommend to anyone who's a serious gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Get it. No need to be indecisive. Its worth it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the most amazing hand held devices I’ve ever owned. For the price you pay, it’s honestly the bang for your bucks deal. This is one beefy hand held.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A fantastic device to play on the go gonna bring it everywhere!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 3 out of 5 stars

    Asus ROG Xbox Ally X - 2 week review.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device overall. Comfortable to hold. Screen is too small. But I am almost 50. Software is great. Fingerprint scanner is a good addition. But the fingerprint scanner hardware failed and became unusable after one week. I wish it was bigger like 8 inches and had and OLED screen. Battery is good also.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear youngbloodr,
      We certainly understand your disappointment with this product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at [email protected]. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510034235-0007] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pleasantly impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a Z1E ally this is a huge upgrade. Still a windows PC at heart, so not fully seamless but a lot closer, and tons of horsepower to run whatever games I want, even docked to the TV. Immediately upgraded to a 2TB since games are so large these days.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out the box it runs amazing. I upgraded from a steam deck and very happy with my purchase. It is so smooth and when using a controller has no visible button lag so far. Definitely a good buy. I have yet to use window mode, i just didnt buy this for that.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love the Xbox Ally X!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited a month before reviewing because I like to take my time with a product when giving my opinion. The battery life is superb, but what sold me at first glance were the ergonomics. It’s truly the most comfortable handheld I’ve ever used. I am enjoying it very much and looking forward to future updates on this device. It’s a solid 10/10 for me.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    A pricey but fantastic handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a solid handheld. Although pricey this thing is a beast and a nice convenient entry into PC gaming for gamers who primarily game on a console. Quality build and controls feel great on it. Oh and access to other storefronts unlike a Steam Deck. Think about expanding the hard rive if you get it cause you will go through it fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox ally rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome I use it mostly for gaming but I’ve watched a movie some YouTube also done some discord work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A very capable handheld if you can afford it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is nearly perfect. Excellent ergonomics, light, quiet fans, solid performance. If I had to give any complaints, aside from the price, it'd be that a 7 inch screen is just too small even if the device itself if comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    It's not an Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First it doesn't come with GamePass PC, it comes with GamePass premium, which is a downgrade from PC GamePass. Some games run great others not so great. I do love the handheld but i spend most of the time in the steam app. The xbox app's games are expensive and with the price increase to GamePass the best deal in gaming has become the worst deal in gaming. It is impressive though running games like ARC Raiders at 60 FPS, or Outer Worlds 2 getting over 30 FPS on quality FSR with medium and low settings. The controller is not an Xbox controller, it's a generic X-input controller. The only thing that makes this an Xbox is the guide button. This system is a windows 11 PC with some Xbox features. The SSD they included is a little slow, I'm planning to replace it in the future but right now it will do. Don't let the 3 stats fool you im just picky. The system is definitely worth the price, just with a few cevats.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Allen,

      Thank you for sharing your detailed feedback on the ROG Xbox Ally X. We're glad to hear that you're enjoying the handheld experience and appreciate your recognition of its performance, especially with demanding titles like ARC Raiders and Outer Worlds 2.

      We regret that certain aspects such as the Game Pass tier, controller design, and SSD performance did not meet your expectations. Your comments regarding game compatibility, app usability, and overall value are important and will be shared with our product development team for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2510031066-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox ROG Ally X

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth to upgrade if you have Asus ROG Ally X. My wife took over my Ally X and this came out just in time. Runs great. Extremely comfortable. Wish included a case like steam deck. But I highly recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything i was hoping for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what i was hoping it would be. I am anle to play all the games i want and the battery life has been great. A solid handheld for the casual gamer for sure

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable and Capable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased “Open Box - Excellent” unit. Had a blueish hue in the screen (only visible when screen had shown darker colored background). Returned unit due to the blemish. But with that issue aside, the device is super comfortable when gaming. It was my first pc handheld purchase and I plan on buying it again; brand new.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Xbox Ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was bought as a gift! Absolutely love it! It was easy to set up, with many, many games downloaded it’s never slowed down or froze. It’s quiet and lightweight! You can customize it from the colors to how the screen looks!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best In the Market But The Market is Problematic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off let's get this out of the way for those that are wondering: THIS IS NOT AN XBOX! This is a Windows Handled PC like the previous Ally models, with Xbox branding. If you are going out to buy a brand new Handheld and you only have the current generations available to you, I would say this is the best one on the market for Price/Performance. Which is both great and a Problem. At $999+tax, it should at the very LEAST come with an OLED screen, and have it be bigger. The 7" non OLED screen 3 gens in a row The build quality also feels a little cheapish even compared to the original Z1 Extreme Model. Due to the hollow nature of the grips, the face buttons sound exceptionally louder than on the previous gen and as of writing this, I have yet to find a mod that dampens the sound as well. It is however incredibly comfortable to hold. - If you want the best current gen Bang For your Buck form a mainstream brand: Get this 100% - If you want the best of the best in handhelds and don't mind the $400-$500 difference, get the Leonovo Legion Go 2. - If you can afford a little bit more, give the MSI Claw 8 AI+ a short. Intel seems to be doing something good with it's drivers, i've heard good things - If money is tight, find an Open Box ROG Ally X instead.

    I would recommend this to a friend
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