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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1432 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers find value in the Ultra Streaming Media Player's ease of use, excellent picture quality, and 4K capabilities. Many appreciate the convenient remote control features, including voice search and a headphone jack. While some customers mention the price as a drawback, the positive feedback on performance and streaming capabilities outweighs these concerns. The user-friendly interface is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,432 reviews
  • Pros mentioned:
    Picture quality, Speed

    Rated 5 out of 5 stars

    Roku - ultra streaming media player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku ultra streaming media player is awesome and delivered on time. Roku rocks. Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for Both Bedrooms Now!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the original Roku & upgraded to the new model for my Bedroom. It was just a matter of time before I had to get one for my Home Office. It just makes using all of my new TV’s Potential effortless and having the earphones stops me from interrupting anyone else in my house! I recommend This Rocu for anyone with a newer TV. Enjoy...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an easy setup and works just like it said. I love the earbuds plugging into the remote!

    I would recommend this to a friend
  • Pros mentioned:
    4k, Remote control

    Rated 4 out of 5 stars

    A few bugs with Netflix and 4K on some displays

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Roku Ultra is a worthy upgrade from the Roku 3 if you are looking for 4K and HDR. Be warned that you need a TV that supports HDCP 2.2 to use 4K in the Roku. Even if your TV does support HDCP 2.2, make sure you AVR, HDMI switch, etc, devices in between do too otherwise you will be stuck with 1080p and likely not why you were upgrading. Roku has added the ability to use your Smart Phone as a headphone remote, which is really great. Whatever headphones you have attached to your phone (bluetooth, etc) can now be used while watching Roku. This is a great feature late at night so you don't disturb the family during your TV binge sessions. There is a rather lengthy thread on the Roku forums about the Netflix 4K + HDR issue on the Roku Ultra. They did release a firmware that fixed it somewhat but I'm still not getting 4K + HDR from Netflix app but it works fine on the Amazon app.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Roku Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku Ultra has been a strong addition to the line up. Compared to the Roku 3 we upgraded from, the interface is faster, and to my surprise, despite using it on the same TV, the picture seems to be improved as well. The remote finder is also a welcomed addition with a 5 year who constantly loses remotes. We mainly upgraded due to moving the 3 to our daughter's room to replace an outdated 2, however I don't know if the difference are enough that we would have upgraded just for the heck of it. For anyone whose never used a Roku, the interface/channel guide is extremely easy to use, and the Channel Store offers apps for most major channels (though many require provider login from a cable company), but also offers a huge amount of channels with excellent free content. Pluto Tv in particular is a MUST for anyone who is using the Roku to officially be cord cutter, as well as Netflix, Hulu, and Amazon Prime.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Speed

    Rated 5 out of 5 stars

    The very best video streaming device available!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Roku boxes for over 6 years, and nothing is better. This is the best model they put out currently, and the setup is fast and seamless. Will work with both 4K Ultra HD and also with the 4K Ultra HD HDR mode, if you have one of the newer model televisions with 4K HDR, which I recommend over the older standard backlit models. (OLED screens are best, but currently considerably more expensive. Over time they will come down in price.) All the major apps are there, and a somewhat upgraded clean menu, quad core processor, runs cooler, and is faster and smoother than the Roku 3/older models. Get yourself a high quality 4K HDR/60 fps compatible HDMI cable with metal contacts on both ends for best connection and clean video/audio. Rocketfish is sold at Best Buy and makes a good HDMI cable for around 30 bucks, so not too bad at all. Get this box! You will not regret it. I didn't.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great way to cut the cord.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. The headphone/earbud feature is great for families.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Buy, worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older version and decided to upgrade this one. I couldn’t be happier with it. I did a lot of research on multiple sites and read reviews and finally just purchased it. The picture is great and I love that all the apps I watch are now on one. I had a friend comment that she couldn’t believe how clear the picture was. I’m thinking she may be gearing towards one...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great streaming box for thousands of programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this Roku box to stream PBS/educational programs for our 3 YO granddaughter. We love being able to bring up PBS programs on demand for her. In retrospect, we probably could have bought the Roku stick but have no regrets with this device. And I love being able to use the Roku app on my smartphone to control the device. Sure beats having yet anther "clicker".

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great streaming stick!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and even easier to use. Best 4k video and tons of apps!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Speed

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new Roku. Picture is very clear and it’s lightening fast

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Roku Ultimate - 4k streaming on the cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device that integrates with all major streaming services. Great 4k + HD performance, and this model also includes an Ethernet port for maximum reliability and data throughput. Remote is RF so the device can be in a closet with no issues. Only gripe is that UI/UX for the apps (HBO/Hulu/Showtime etc.) Are all different and some are really not good. Streaming for all services is great tho.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Love Roku, love this version but needs polishing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my family's 4th Roku device. We love them. We have had a stick, the second-gen stick, and a Roku TV. We bought a 4K UHD TV and decided to buy in to the 4K streaming with this streaming box. Definitely worth the buy. We have small kids who frequently get their hands on the remote, so the remote finder button on the box is a nice feature for us. We aren't so much into the games available in the store, but it performs well with all the popular streaming apps out there. I did have an issue with a couple of streaming apps bugging out with copyright protection and it turned out to be Roku and the TV not getting along. I did the setup process again on the TV and then on the Roku and all was well. Occasionally, we will see funny stripes of colors as we navigate menus in apps and on the Roku home screen. These are just annoyances I wish Roku could polish out. We never saw them on the streaming stick.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Ease of use, Remote control

    Rated 5 out of 5 stars

    Great streaming device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the remote. It is easy to use and has headphone jack to allow you to watch movies without disturbing the whole house. I would recommend this product to anyone looking to get a streaming device that has 4K usability.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    Low power, High performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit a while back for streaming Netflix, Hulu and HBO Go. This device is quick and responsive and of course has the ability to pass a 4K signal. I also have an Amzon Fire TV, I prefer the Roku over the Fire TV as i have had issues with the Fire TV saying the micro SD card is not present when it always is. I have never had any issues with the Roku, this thing just works.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Roku Ultra streaming device - it is easy to use, which is a bonus since this is our first time streaming after finally cutting the cable cord. It's very convenient to watch what we want on demand. Roku seems quite versatile in that it works with many streaming services like Hulu, Netflix, Directv Now, Sling TV, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally cut the cord from cable tv. This device gives me access to all the programming I require. I subscribe to SlingTV, BritBox and CBS all access. I never miss anything and spend half the money of cable tv. I liked it so much I bought a second unit for the bedroom and I intend to buy one as a Christmas present for a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for the cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the Ro-Ku Express first with a subscription to Spectrum streaming, it was defective on arrival, sent it back to the company for a replacement, while waiting for replacement I bought a stick and ultra for my 4-K 3D TV, after learning how to operate the unit I am very pleased with the performance of all the products.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Cut the Cord and go Roku.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Roku's entry level unit and was more than satisfied, I moved up to all 4K equipment so I bought a 4K Roku. I can't even begin to tell you how much pleasure we get from watching all the programming available for free much less the pittance I pay for some selected channels. We saved $128 a month dumping cable.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Apple TV and now Roku. You can’t go wrong with either device. We have been traditionally an Apple products home but purchased this prior to Apple TV releasing 4K capability. Have been 100% happy with the Roku device. Great selection of channels and app support. Remote is better than Apple TV (pre-4K).

    I would recommend this to a friend
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