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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 15 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers express satisfaction with the Freeform 31" Expandable Spinner Suitcase, particularly its lightweight design and its size. Customers appreciate how easy it is to maneuver and its durability. The suitcase is also considered the perfect size for long international travel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Rated 5 out of 5 stars

    Classic Samsonite Suitcase!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Samsonite Freeform 31" as it can hold a lot of luggage which makes traveling more enjoyable. This design has been around for over 10 years yet I feel it still looks stylish without it being too crazy. Like all Samsonite products, they come with excellent warranty and I actually had to use it once because I forgot the combination lock code and had them replace the unit (for free)! Thank you Samsonite.

    I would recommend this to a friend
  • Cons mentioned:
    Smaller than advertised

    Rated 4 out of 5 stars

    Not as advertised but great suitcase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the Freeform 31" which shows the dimensions as 31.1 x 20.9 x 13.8. The actual dimensions are 27.6 x 20 x 13. The pamphlet that comes attached to it shows the other models being a few inches smaller than the dimensions listed on this website as well. It says there are only 28", 24", and 21" models. So if you're getting a smaller model, be prepared to be 3-4 inches smaller than the numbers listed here.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Size

    Rated 4 out of 5 stars

    Beautiful Large Suitcase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This large suitcase looks beautiful and durable. I hope it would not disappoint me during my international trip on December. I was surprised how spacious inside are and it holds a lot of clothes. Overall I’m happy with this purchase but I’m giving this “4 stars” because I have to see how it holds up during my international trip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m extremely happy with this purchase! The quality is outstanding, very durable and stylish. It’s lightweight, easy to maneuver, and has plenty of space inside. Definitely exceeded my expectations. Highly recommend to anyone looking for a reliable product!

    I would recommend this to a friend
  • Pros mentioned:
    Luggage looks

    Rated 5 out of 5 stars

    White luggage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luggage looks and performs great. May show dirt over time but it stand out from other luggage

    I would recommend this to a friend
  • Cons mentioned:
    Broken handle

    Rated 3 out of 5 stars

    not as hard

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was broken just 2 years after. I only used it 3 or 4 trips and very well cared. the handle was completely blocked.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Nice size. Took for a 2 week vacation. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Easy to move

    Rated 5 out of 5 stars

    Smooth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth n cute color. Fits everything I was hopping. Smooth light push or pull. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Main Travel Bag

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid bag - so good I bought a second to match. Really good deal if you can get it on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent……………………………………………..!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lots of room

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it the only thing I would change is the color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsonite - Freeform 28" Spinner - White

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong and freeform. This product makes travel easy.

    I would recommend this to a friend
  • Pros mentioned:
    Locking feature

    Rated 5 out of 5 stars

    Great Luggage!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an employee of Best Buy and part of the team that chose the Samsonite Freeform luggage. What stands out about this bag is how lightweight and easy to maneuver it is, which is really important to me when I’m checking a bag. It also has a locking feature which I prefer for checked luggage. From a packing perspective, this bag has several compartments and divider straps, so you can fit a lot and find things easily. In addition, I like the fact that the bag has an expander feature, which is especially nice for vacations I always end up bringing home more than I came with!

    I would recommend this to a friend
  • Pros mentioned:
    Durable

    Rated 5 out of 5 stars

    Great Product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Will last for many many many years.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect suitcase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This suitcase is the perfect fit for my long international travel. Quality is great as well.

    I would recommend this to a friend
  • Customer reviews from samsonite.com

    User rating, 4.3 out of 5 stars with 380 reviews on samsonite.com.

    See all samsonite.com reviews
  • Customer reviews from ebags.com

    User rating, 3.3 out of 5 stars with 9 reviews on ebags.com.

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