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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $479.99

Customer reviews

Rating 4.4 out of 5 stars with 747 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the size and design of this 1.1 cu. ft. smart slim over-the-range microwave, frequently praising its ease of use and powerful ventilation. Many appreciate the sleek appearance and the added convenience of Wi-Fi and voice control features. However, some users noted that the fan can be loud at higher settings, and the keypad could be improved with backlighting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 747 reviews
  • Rated 5 out of 5 stars

    Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave functions better than our last one. Looks great too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like recommend it for you and your family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent samsung microwave.It works perfect. thank you

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    All Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and looks nice. Fits into space above range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low profile microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that fit in our limited space. Had good space inside for small microwave

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy, we love it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, fits perfectly. Easy to install if your skilled, if not get the professional installation. Controls are easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good performance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It came in a great condition and it´s working just perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Slim

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look and also the purchase and pick up was so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product good price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product for everyone because highly performing and excellent price

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 3 out of 5 stars

    Not best service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damaged. Had a small dent on the door. Product we love. The service was less than desirable.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Love this microwave!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and very stylish! I was worried, being slim, that things wouldn't fit, but we've only had one large bowl that didn't fit. It heats well and has multiple features. It looks great over our Samsung range. The only frustrating part is I constantly turn the fan on when opening the door.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 2 out of 5 stars

    Controls go crazy when using range below

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some time with it, we found that if you are cooking on the range below and it project heat above, it makes the comtrol board act up and it “ghost” selects options on the touch panel while not allowing you to cancel them. Not sure how no one has this issue like we do. It acts fine otherwise, however it is pretty useless if you have items on ghe stove that end up making the door hot.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi TheReaper,

      We appreciate your review of your overall experience with your Samsung microwave, and we'll be glad to share a troubleshooting guide for the microwave turning on by itself.

      The microwave turns on by itself:
      https://www.samsung.com/us/support/troubleshooting/TSG01001966/

      The microwave control panel does not respond:
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      To better assist you and to collect more details, please reach us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      You may provide this reference number (1145023978) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 4 out of 5 stars

    Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice purchase had a little bit of trouble between the delivery and the installation due to communication from Best Buy! Need to work making sure the customers understand what is needed and to be done prior to them coming!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Wish it would have had an option to wire directly rather than plug in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Microwave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Purchase, it works well. I like the ability to use my phone to control it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh fits my needs of a slender above stove micro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks nice but it's functionality leaves something to be desired. The features are not easily figured out. And the plate inside does not like to spin. Fortunately I don't use microwaves very much and just needed something that would free up space and double as a microwave and exhaust fan during a remodel.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      Let us assist you in ensuring the microwave functions properly.

      Here are steps to help if the turntable doesn't spin, and please follow the hyperlinks for further assistance.

      Turntable does not rotate and is making noise.
      https://www.samsung.com/us/support/troubleshooting/TSG01001970/

      Please see the "Using your microwave oven" section on pages 15 - 24 to help you understand the microwave's functions.

      Manual:
      https://downloadcenter.samsung.com/content/UM/202108/20210806100046717/ME11A7510D_00_EN_MES_CFR_210728.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145924154 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

  • Rated 5 out of 5 stars

    Luv It

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classy looking over the range microwave that works very well...very easy to install because directions are clear and concise...I luv it ❣️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product. I love the app option. It is smart smart smarty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best microwave ive ever had. Great curbside service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for what i needed although it was a little challenging to install.

    I would recommend this to a friend