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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1114 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers consistently note the 1.4 cu. ft. Countertop Microwave with Sensor Cook's ideal size and ease of use. Many appreciate its fast heating and stylish design, while some find the interior light dim and the buttons somewhat difficult to press. A few users also mentioned concerns about the door's closure and the microwave's noise level during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,114 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Beautiful addition to my kitchen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t used it yet but it’s so pretty!! Can’t wait to see how awesome it is!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. In good condition. Works good and good price.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice looking microwave oven and good size for food warming

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there ASUSforBIM, I want to thank you for taking time from your day to share your feedback of your Samsung Microwave. We are happy to know are so pleased with this design. We welcome you to our family and thank you or choosing Samsung. ^Brad Samsung

  • Rated 3 out of 5 stars

    Dented Case from the Factory

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While unpacking and setting up, we noticed a dent in the top edge of the case. The box and packing styrofoam were not damaged so it had to have been packed at the factory with the dent. Poor quality control. Rather than bother with packing it back up and being without a microwave, we accepted a damaged goods discount from Best Buy. So far it is functioning okay.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Item Arrived Damaged. No Replacement Available.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old microwave finally gave up and we were looking forward to this new one's arrival. Free shipping was offered, so I took it. The product arrived via USPS and had a big dent in the corner. The Post Office said I could fill out forms, but I decided to call Best Buy. I waited for an hour and a half to talk to a person. He emailed a UPS label to me. I drove it 25 miles to our nearest office. It's been almost a month now. The return was completed, but no refund yet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, might be the first one ever to get the melt function right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and does the jon it needs to. Recommend for the size

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Quality control problem.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good microwave but they have serious quality control problem. Not sure it happened on delivery or in the factory but they sent a microwave with chipped paint.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cracking keypad after just 10 days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microwave functions well, and is intuitive to use as a replacement for our beloved 1992 vintage Sharp Carrousel. Unfortunately, after just 10 days of use the plastic overlaying the keypad is cracking over the "1", "0" and "Start" buttons. Mom and I are both +70 and use only our somewhat wrinkled thumbs to perate the unit. No tools or cutlery. Sadly, next week we will have to begin the return and replace process all over again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been 2 yrs 5 months and its already rusting on the inside

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse microwave purchase i’ve done. It is throwing error codes and the numbers and start button won’t work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheaply made for such an expensive microwave!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with this microwave, not all screws were placed on it, the touch panel was broken away from the face of microwave. Extremely poor quality control prior to this being package and shipped!!! Stainless steel face with plastic on the sides not worth its price point, not in the least!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad you let us know about this, HollyM. The installation of this appliance must be performed by a qualified technician or service company.

      If there is any damage, do not operate the oven and notify your dealer immediately. If you need further assistance, please get in touch with us via one of the following options:
      1. Customer Care: 1800-SAMSUNG
      2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      3. Facebook Messenger: http://m.me/samsungsupport
      4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

      Please provide us with this reference number (1145145332) to help our team pull up your information when you message us.

      Thank you for choosing Samsung. Have a wonderful day!

      —Vannesa Samsung

  • Pros mentioned:
    Design, Ease of use
    Cons mentioned:
    Door, Noise level, Visibility

    Rated 4 out of 5 stars

    Good microwave with a few small annoyances.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: I like the all mostly black glass front with the stainless steel accents and gray sides. Very modern looking. Has a lot of space, almost as much as an over the stove microwave. Easy to keep clean dark interior. Large glass plate. Sensor cook worked good to heat water for hot chocolate. Overall works very well and looks good. Cons: Build quality could be slightly better, the top of the door is slightly uneven and higher towards the controls. It is fairly quiet but it kicks up and down like it's changing power levels and makes weird spaceship noises that made me think it was gonna explode until I got used to it. The combo of very dark tinted glass on the door, a dim light, and a dark colored interior makes it impossible to see inside. The 30 second button only adds the time but you still need to click start. Conclusion: Works better than my previous microwaves, looks nice, and has a lot of space but also has a few quirks to get used to.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there reviewer, I am glad you are enjoying your Samsung Microwave. I am so appreciative of your feedback and will forward it to my design team in hopes of improving our products. Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Ease of use, Size
    Cons mentioned:
    Visibility

    Rated 3 out of 5 stars

    Decent Microwave with Minor Inconveniences

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Microwave to replace our older smaller unit that was beginning to fail. We got this one as an open box with an added discount, and if we bought this full price, we may have brought it back and exchanged it. It's super quiet and my wife loves the fact the timer isn't automatic. You type the time you want and hit start, no auto start for the amount of minutes correlating with the number you push first. It's also very easy to clean. BUT You can't see anything inside, even with the light on. The front window is tinted WAY too dark. Another issue is the door open button. I am pretty particular on feeling of buttons and knobs, and the door open button feels very cheap and flimsy. It often sticks when pushing it in or letting it out. May not bug some people, but bothers me every time I use it. If paying full price, I would look at other units.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DustinS,

      We appreciate you giving us a review on the Samsung microwave. We are glad to know that your wife loves some of the features of the microwave. Thank you for giving us your honest feedback about the door open button. Right now, we are continuously working to improve our Samsung products.

      If you have inquiries or need further assistance, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us


      Thank you for choosing Samsung, and have a great day!

      Ticket number: 1144430640
      ^Rainly Samsung

  • Pros mentioned:
    Design, Heating speed

    Rated 5 out of 5 stars

    Powerful perfection

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure! Here's my review: The Samsung 1.4 cu. ft. Countertop Microwave with Sensor Cook in stainless steel is an excellent addition to any kitchen. With its sleek and modern design, it not only looks great but it also functions exceptionally well. The microwave is incredibly powerful, with 1100 watts of cooking power, and it heats your food quickly and evenly. The sensor cook feature is outstanding and takes all the guesswork out of cooking. It automatically adjusts the cooking time and temperature based on the food you're cooking, so you get perfect results every time. The controls are easy to use and the display is very clear and intuitive. The 1.4 cu. ft. interior is spacious, making it easy to cook large items, and the turntable rotates smoothly so your food gets cooked evenly. Overall, this microwave is an excellent choice for anyone who wants a reliable and powerful cooking appliance that looks great, is easy to use, and delivers great results every time. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice Microwave for Young Family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased to replace an older Samsung microwave. The size is large enough for everyday use for a family with three young kids. It is used for warming, reheating and popping popcorn. It does all of these well. There was mention in reviews of the noise it makes when in use but I don't find it to be bothersome. I don't use the microwave for more than a few minutes at a time so it's not a big deal. It does hum when in use. Buttons are easy to use and I love the +30 buttton. Easy to get to 1 minute by pressing it twice then start.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Interior light

    Rated 4 out of 5 stars

    Good Microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1. I like the way it looks. The black looks great in my kitchen. 2. It works great. Cons: 1. There is no light on the inside when using. Not a deal breaker, but I wished it did have a light. Would like to see my food as it is cooking.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Modern looking

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this microwave. I love the 1-6 speed buttons. I just press the 3 and it’s heats up whatever I need in 3 minutes…so convenient!!Very easy to keep clean. Modern looking. Very affordable.Will definitely purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size
    Cons mentioned:
    Interior light

    Rated 5 out of 5 stars

    Very good microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's aesthetics are nice. The black stainless really looks fantastic, and it would fit well with either black or stainless appliances. Another great thing is the size. It has a good capacity without sacrificing too much counter space. Power seems good, and it heats quickly. If there was one thing odd about it, the light is very dull and does not give off enough to see the food through the mirror-like door, but it's not enough of an issue to dock it a star.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Well worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a 4.5 out of 5 stars. Not too big and not too small...it's just the right size for our kitchen. Easy to use and looks good with other appliances. It has nice shortcuts but needs a one press button for 30 secs increments.

    I would recommend this to a friend
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