Customer Ratings & Reviews
- Model:
- ME16K3000AW
- SKU:
- 4820201
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, price, and installation process. Many appreciate its size, performance, and attractive appearance, frequently praising its sleek design and various features. Positive feedback also highlights the microwave's heating speed. However, some customers note that the microwave can be noisy, and the timer functionality has limitations.
This summary was generated by AI based on customer reviews.
Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is very light and made very cheap in my opinion. I never had a microwave that Im afraid to use because of how fragile it feels.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
I would like to congratulate you on your new Samsung Microwave. I hear what you are saying and I would like to share that we are striving to have the best appliances. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143310469. We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
Works well!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a 1500 watt unit and cooks quicker than my last 1000 watt unit. Interior light is a little dim for my taste. Most would probably not complain. Since the last unit was a different make, I had to modify an opening (for power cord). I would recommend this product.
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing my old microwave that was already over the range. It was broken so I needed to replace it. Currently was using on the counter microwave and wanted to get rid of that clutter. Like the new look.
I would recommend this to a friend- Cons mentioned:Noise level
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The range is detected, making 2much noise. I was in hospital for 8 days & still not totally cured. I really want to the range to be replaced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Abujafar,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We understand that it is sometimes uncomfortable to see something unusual about our appliances, especially if they are making unusual sounds. Generally, Samsung products are very quiet. Many of the sounds are normal or can be fixed with little effort.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is making unusual noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144236574
Thank you for choosing Samsung. Have a great day.
-Trisha-
good product for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with my Samsung microwave. The only negative thing I can say about this appliance is that it is hard to push the buttons to start the microwave.
I would recommend this to a friendCouldn't Enjoy the first One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well I should have known when the guy brought it to my car after he loads it. He tells me the boxes is damaged on one side and to be careful. If it's damaged when I open it to bring it back they will do something...I was like ok it should be fine. NOPE!! The entire bottom was smashed like it had been dropped or something fell on it. Back I go to get another one that hopefully is working!!
No, I would not recommend this to a friendHorrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave would not even function. would turn on while not being used, so i returned it for another one. Some are defective i get it. Well, after install of the new one, after about a month, it's started to do the same thing. We've put up with it off and on for a couple months now, and has nearly become unusable now. Of course, now it's beyond the return window. Horrible microwave. It looks nice though..... lol
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mitch,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Microwave is turning on by itself:
https://www.samsung.com/us/support/troubleshooting/TSG01001966/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144271673
Thank you for choosing Samsung. Have a great day.
-Trisha-
Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave is not working. I would like to know how can I return it?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
For us to reheat our food, a working microwave is needed. Let's go ahead and have the microwave back on track.
If your microwave is not working or has stopped working, there could be a few reasons. Please check this link for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
If the following steps don't work, you can reach out to Best buy at P. (888) 237-8289 H.24 Hours a Day. They can answer your concern regarding their return policy.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145476646) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Nice Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After receiving the first unit which was damaged. Best Buy immediately help me get a replacement which arrived in less then a week. The second unit was in excellent condition and works great.
I would recommend this to a friendLooks good, works, but would not buy again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud. I had a similar microwave that I replaced and this one is much louder. I would not recommend this microwave. Buy the next model up.
No, I would not recommend this to a friendToo many problems with this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first microwave we received was in very bad shape. The box was severely damaged and it was dented on several sides. I returned it and order a new one. After it was installed it would not work. Finally after buying in ad returning it twice, the third one worked. I had to pay the installer for three visits and all Best Buy said was we are sorry.
No, I would not recommend this to a friend- Cons mentioned:Noise level
It microwaves
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it about a year. Seams to run a little hot. Has started making noises.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there, MechNugget. Here is a link that outlines the normal operational noises of that microwave to help understand what you may be hearing (http://bit.ly/2TWGIfQ). ^Lo
6 months later, returning and buying a Whirlpool
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons are very hard to press. The stove top light burnt out in the first month and the screws that hold it in were stripped already, or just didn't work. The usual fast cook (hit 1 for 1 minute, 2 for two minutes etc.) are non existent here. I replaced a 2003 microwave that had these features, and a bulb that was easy to replace. Upside is that it heats up my food.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great except it is really hard to press the touch screen. Plus many times after using and close the door, it turns on. You have to keep opening and closing the door.
No, I would not recommend this to a friend- Cons mentioned:Noise level
This Microwave is terrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if we got a lemon of a unit but I would never recommend this microwave to anyone. For starters the door is not properly aligned, it was such a minor inconvenience until the 2nd time we used it and the microwave just starts by itself as some kind of safety feature. 75% of the time we close the door it does this. Apparently there is some problem with the door not shutting properly and is pretty common in Samsung microwaves. Another grievance I have is maybe 50% of the time we use the microwave it makes the loudest screeching noise like there was no lubricant in the moving parts or something is rubbing together that shouldn't be. It's extremely annoying and it's so loud it has woken our baby on many occasions, so much we just won't use a microwave while she is sleeping anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Corey, I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144046432. We thank you for being a part of the Samsung community. ^Brad
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second brand new microwave of its kind was installed within two weeks. Both had a defect where if the door wasn't closed all the way, the microwave would turn on by itself and stay on. Third brand new one comes in a month and we will have to see how it works...
No, I would not recommend this to a friendDoes a nice job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave seems great so far. Plenty of power. The only thing a little different about it is that the glass turntable is recessed and smaller than some others.
I would recommend this to a friendDon’t buy this microwave
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased from Best Buy August 2020 the handle has broken the microwave is cheaply made I don’t recommend. If you order I suggest buying the extended warranty. I will post photos of the damaged microwave. Best Buy customer service is terrible and so is Samsung I recommend other brands. Total waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We really appreciate you taking the time to share your experience with your Samsung microwave. We are sorry to hear that your microwave handle is broken. On behalf of Samsung, we do apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. We would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA for you to check the warranty coverage of your product. You can also check this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144618293.
-Noraina
LOW PRICE
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STAINLESS STEEL OVER THE RANGE MICROWAVES HAVE GONE UP A LOT IN PRICE AT OTHER PLACES, BUT NOT ON THIS ONE AT BEST BUY
I would recommend this to a friendGood Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Serves its purpose. A couple of parts, like the handle and button, seem on the lower end side.
I would recommend this to a friend