Customer Ratings & Reviews
- Model:
- ME16K3000AW
- SKU:
- 4820201
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, price, and installation process. Many appreciate its size, performance, and attractive appearance, frequently praising its sleek design and various features. Positive feedback also highlights the microwave's heating speed. However, some customers note that the microwave can be noisy, and the timer functionality has limitations.
This summary was generated by AI based on customer reviews.
Lasted 14 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never purchased a microwave that went out so quickly. And I hardly ever used it. Still looks brand new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
You get what yo pay for
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave quit working a little over 2 years from the date of purchase. I do not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were having issues with your microwave. I can help by providing a link to a local service professional in your area for service. See link below:
https://www.samsung.com/us/support/service/locations/
If your unit stopped heating, Samsung provides a ten year warranty on the Magnetron Part. The unit will need to be diagnosed but if that were the issue you would not be responsible for the part. Thank you for choosing Samsung. ^Brad
Garbage
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd to catch on fire within 5 yrs, garbage, almost burned my house down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Performance, quality, and experience are what we are aiming for. To rectify this experience and your impression of the product, please reach out so we can gather more information about what happened.
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145388001) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Damage purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is not functioning. Last less than a year. Is damaged. No warranty. Samsung is not good brand for microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are needing assistance with your Samsung Microwave not working and realize this is not an ideal experience. I would love the opportunity to change that and see how our service department can resolve this issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143345775. We welcome you to our Samsung family. ^Brad
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 weeks of Best Buy installing. Would turn on by itself and started over heating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jess! We'd like to discuss what's going on with your microwave in more detail with you. Please reference ticket number 1141430631 and contact us via one of the following: Facebook Messenger: http://m.me/samsungsupport; Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398); Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca
My new Microwave makes a lot of noise.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no luck with Paxton repair Services in Oklahoma City saying I'm out of their area when I live in the same city!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Hi JohnWilkerson, we understand your concerns with the microwave. Please fill out the form on http://smsn.us/SamsungSupportUSA and our Social Media team will be happy to look into this. ^Rosi
It does what a microwave does.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the oven does not stop working until the door is open a few inches. Other than that it's fine.
No, I would not recommend this to a friendBurned out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave burned out with lot of smoke. It could have been disastrous if kids were around. The house could have been on fire.
No, I would not recommend this to a friendOk product for price
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this unit twice. After the warranty ran out the heating element quit. The replacement is still going strong.
I would recommend this to a friendIt was good while it lasted
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only work a couple of months and then stop working never buying Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142459461. We thank you for being a part of the Samsung family. ^Brad
Worst ever Bought two of these and it broke 1 year
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this and was hardly used for the year and it broke 1 year and a day later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Had it for 3 months and the door handle broke.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The heating works well but the door handle broke within the first 3 months.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello JBart, I apologize for the inconvenience caused by this microwave. We would be happy to look into this for you. .For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
I ordered a Samsung and three attempts to pick it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a Samsung and three attempts to pick it up the store never had the product that I purchased so instead I was forced to take a GE product
No, I would not recommend this to a friendMicro Spacesaver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the buttons were for express cooking but there not. you have to push the buttons very hard to get them to engage. The warming/cooking seems uneven.
No, I would not recommend this to a friendPoor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not working properly ,unfortunately is not Warming up properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, Memin. We are sorry to hear that you've had a poor experience with this microwave. If you still are in need of assistance in getting this resolve, this link will help you find an authorized service provider in your area (http://bit.ly/2ksKPDF). Thank you for choosing Samsung. ^Lo
Microwave doesn’t work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave doesn’t work well after 2 months of using it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 2 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142859337. We thank you for being a part of our growing Samsung family. ^Brad
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was defective when installed, I am expecting a replacement today.
No, I would not recommend this to a friendTurn table never worked properly,and installed mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turntable never worked properly, and newly installed microwave blocked a kitchen cabinet.
No, I would not recommend this to a friendNot worth the fire danger
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! We installed on our rental property and it started running on its own.
No, I would not recommend this to a friendBad
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 years many of the functions stopped working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Matrakita! Thank you for your feedback. I understand that many of your functions have stopped working. Please feel free to reach out to us to see what assistance can be provided. We can be reached via any of the following using ticket number: 1142557041
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=1876851 ^Nic