Customer Ratings & Reviews
- Model:
- ME16K3000AW
- |
- SKU:
- 4820201
Customer reviews
Rating 4.4 out of 5 stars with 2419 reviews
(2,419 customer reviews)Rating by feature
- Performance3.9
Rating 3.9 out of 5 stars
- Cook Settings4.0
Rating 4.0 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the 1.6 Cu. Ft. Over-the-Range Microwave's ease of use, price, and installation process. Many appreciate its size, performance, and attractive appearance, frequently praising its sleek design and various features. Positive feedback also highlights the microwave's heating speed. However, some customers note that the microwave can be noisy, and the timer functionality has limitations.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the screws for installation under cabinet was defective and we have not been able to install. Screw is not available in home improvement stores locally. I ordered directly from Samsung parts online and it is back ordered with no estimate date.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi Gretchen.
Thank you for taking the time to leave this review. We understand that you have a concern with the microwave parts.
To better assist you, please contact our Samsung parts team at 800.627.4368 Mon - Fri 9:00 AM ~ 6:30 PM EST.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144938780) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Rated 1 out of 5 stars
broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Item stopped working three weeks later so bad
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello omniads,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it stopped working after 3 weeks of use. We appreciate your patience in dealing with the situation. Please know that we value your feedback and we will continue working on improving the quality of the products we offer. We do apologize for the inconvenience this has caused you and we would like to help you through this experience.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you if your microwave is not heating or has stopped working.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001964/ if your microwave does not turn on or turns off by itself.
In case of repair or replacement, you can check this link https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144644649.
-Noraina
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fan quit working first week. Three weeks to get a person to "look at it"
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is the worst microwave ever. 50 char isn't enough
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave lasted a month and now it wont turn on.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I realize that you are experiencing problems with your Samsung Microwave not turning on and know that is disappointing. I apologize for that and would like to provide some helpful assistance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
If your problems still continue, please contact us for assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143510300. We would like to welcome you to our Samsung family. ^Brad
Rated 1 out of 5 stars
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good microwave looks cheap don’t like not plant to keep it
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendRated 3 out of 5 stars
Great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. But clock gains time, not user friendly, but I do like the turntable flush with bottom of microwave
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave
No, I would not recommend this to a friendRated 3 out of 5 stars
damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to take it back and wait on another . it was time consuming
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave
I would recommend this to a friendRated 3 out of 5 stars
Basic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just a basic microwave oven with the features you would expect. No frills but fine.
I would recommend this to a friendRated 2 out of 5 stars
No circulation for vent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave would be perfect except its very loud venting system does not work. There is no suction AT ALL .. if you are putting your micro over a range and you don't have a vent that goes through the roof . Don't buy this product. If you are venting through the roof you should be fine.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave
No, I would not recommend this to a friendRated 3 out of 5 stars
Good basic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic microwave with no extra features. Seems to be reliable White inside if that matters.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave
I would recommend this to a friendRated 1 out of 5 stars
Came damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged unit can't get one sent out for another 5 day.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendRated 2 out of 5 stars
A solid wingman for all your popcorn games
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to have a matching set in the kitchen. This unfortunately is missing a lot of features other microwaves have going for them. But I have gotten used to the dumbed down samsung system.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kronos,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's missing a lot of features. We are saddened to hear that it didn't meet you expectations. We appreciate your honest feedback. We will take note of this as this helps us improve more on the quality of the products and services we offer to all our customers.
For your future reference, I am providing this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569690.
-Noraina
Rated 2 out of 5 stars
Handle broken within a month
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine. Just like a normal microwave. Power is on par with others. The plastic handle and other pieces are total junk. Spend a little more money for something better.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are glad to hear that your microwave works fine. We are saddened to know that the plastic handle of your microwave is broken. We do apologize for the inconvenience this has caused you. We are here to help.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA for the warranty coverage of your product. For parts needed you may purchase them here: https://www.samsungparts.com/Default.aspx
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144723249.
-Noraina
Rated 1 out of 5 stars
Malfunction on 1st day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We installed this microwave on Thursday night. My husband used it on Friday morning.... Good so far! I opened it to put the dish cover inside...closed the door, and the microwave started running on its own. I unplugged it to reset it. Oh good it's off. Nope when I opened and closed the door it still will not stop running. Waiting for store to open to return this unit. I do not think its a good idea to have a brand new appliance serviced. NOT A GOOD START!
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave
No, I would not recommend this to a friendRated 3 out of 5 stars
Great does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave from Samsung, love the fan and led lights. Does the job.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave
I would recommend this to a friendRated 1 out of 5 stars
Bad product/bad customer service.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was faulty since we bought though it was hard to figure out initially. The touch pad would stop working when wiped with wet cloth though it would start working after a couple of days. Given that this was bought during pandemic days, we decided to live with it. Now, after about a year, touch pad has completely stopped working and there are no support options offered. Very unlikely to buy and Samsung product again and visit Best Buy with such a bad customer service experience.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi rajeshd,
Thank you for sharing your experience with the control panel of the Samsung microwave.
I highly suggest checking the Samsung link below about the control panel not working.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144952439.
^Rainly
Rated 2 out of 5 stars
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this microwave less than a year and the handle completely broke off. Although I appreciate Best Buy, I would not purchase a Samsung microwave again.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LadyZ,
We appreciate your review of your overall experience with the handle of your Samsung microwave, and we'll be glad to look into this for you.
To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you!
-Angelica
Rated 3 out of 5 stars
Noisey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turn table makes too much noise but otherwise it works fine
No, I would not recommend this to a friendRated 2 out of 5 stars
Door Handle
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great. The problem is the door handle has broken apart to the extent it needs to be replaced. The microwave is barely 1 1/2 years old.
This review is from Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello tglenn,
Thank you for reaching out and sharing your experience with our product, the Samsung - 1.6 Cu. Ft. Over-the-Range Microwave - Stainless steel. We are saddened that you experienced issues with our product, such as a broken door handle. Please know that we value your feedback as this will help us improve our product in the future.
To help you with this, let me share the warranty link and our page where you can purchase Samsung parts.
Warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16K3000AS/AA
Samsung Parts
https://www.samsungparts.com/Default.aspx
You may reach us via the following links if you need additional assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144776763
Thank you for choosing Samsung.
^Ross





