Customer Ratings & Reviews
- Model:
- RF20HFENBBC/US
- SKU:
- 5889027
Rating by feature
- Quality
Rating 4.2 out of 5 stars
- Value
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Waited several months.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great experience, but FINALLY, our refrigerator was delivered 8 - 10 weeks after ordered.
I would recommend this to a friendCannot stand this fridge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaning this fridge is a bear! Additionally not a lot of room for food. Not user friendly beeps after doors are open for so long.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Charger! This link (https://bit.ly/2YvXWG7) has information about the best ways to keep your refrigerator looking shiny and clean for a long time. ^Jecca
ice maker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice machine still not working Poor customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142918159. We thank you for being a part of the Samsung family. ^Brad
Unfixable Freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer broke after several years due to a leak in some evaporator. After many calls to Samsung, days off of work, visits from (and payments to) their contractors, they identified the broken part. They now claim that the part is unavailable despite this refrigerator still being sold! Do not buy this because it will break and you will never get it fixed.
No, I would not recommend this to a friendBuy their phones not refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit and many other similar units have a severe problem with ice buildup and ice makers not working. After about a year the draining of water from the automatic defrost cycle can no longer drain because the drain tube freezes up. You have to power the unit down for at least 24 hours to let the drain tube defrost. We had several inches of ice building up in the back corner of our freezer and couldn't close the freezer door properly. The unit just stopped cooling and we had food spoilage. This is the second unit we got from Samsung - they replaced our first after 2 1/2 years. Our replacement unit now has the problem and it will cost $500 to get them to 'fix' the problem. It seems that 1,000's of owners are having this issue and a class action has been filed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142970341. We thank you for being a part of the Samsung family. ^Brad
Warnign Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy Samsung anything but especially refridgerator. Ice maker doesn't work stopped working the first year. There is a lawsuit against Samsung for this issue. Already have to buy a new refrigerator.
No, I would not recommend this to a friend