Customer Ratings & Reviews

Justacustomer:

When your Samsung HW-R450 Soundbar is connected to select Samsung TVs, the Soundbar can be controlled using the TV’s remote control. This feature is supported by 2017 and later Samsung Smart TVs that support Bluetooth when you connect the Soundbar to the TV using an optical cable. Please refer to the User Manual for setup instructions.
http://downloadcenter.samsung.com/content/UM/201903/20190312112119819/HW-R450_ZA_FullManual_00_ENG_190117.pdf

For further assistance, questions, or concerns, please contact Samsung Support at:

1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Phena:

Thank you for your review of this Samsung HW-R450 Soundbar. I am very sorry that you are not completely happy with the audio performance of the subwoofer.

There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.

Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.

I hope these tips help to solve your issue.

If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  https://www.facebook.com/samsungsupport
4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

- Samsung Solutions

IamBigB:

Thanks for choosing the Samsung HW-R450 Soundbar and for sharing your user experience.

Here are a few tips for adjusting bass output:

1) Press the SOUND CONTROL button on the soundbar remote. Then select BASS to adjust from -6 to +6.

2) Push the WOOFER button on the soundbar remote up or down to adjust the volume of the subwoofer between -6 to +6. To set the subwoofer volume level to 0, press the button.

If you need further assistance, please know we are here to help. You can reach Samsung DAV Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

To optimize your product experience, we encourage you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

lbeneby:

Thank you for purchasing the Samsung HW-R450 Soundbar. I am sorry to see that you are not completely happy with volume output.

The HW-R450 features a powerful wireless subwoofer, as well as Game Mode, Dolby Digital Plus, and DTS Digital Surround for deep bass, rich sound, and clear tones.

You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your HW-R450 remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

Please know that room size does play a factor in choosing the appropriate soundbar for your desired audio expectations. Samsung does offer various soundbar systems ranging from 2.1Ch 200W systems to 7.1.4Ch 512W systems, as well as Rear Loudspeaker Kits.

If the HW-R450 is appropriate for your room size, then you might want to check the positioning of the soundbar itself. It has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality and or low volume. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on Samsung.com and zoom in on the photos) If you have incorrectly placed the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.

I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Shadow:

Thank you for purchasing the Samsung HW-R450 Soundbar with Wireless Subwoofer. I am sorry to see that you are not happy with the subwoofer.

By design, the purpose of the subwoofer is to reproduces low frequency sounds and not musical tones. It adds rich tones and deepens sound effects, like the rumbles of an explosion or the depth in bass guitars and drums.

There are two adjustments that can be made for bass and subwoofer:
1) Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down

2) Adjust the bass control by pressing the SOUND CONTROL button (gear icon) on the remote control, then select BASS to increase the level. You can adjust the volume between -6 to +6 by using the Up/Down buttons.

If you should ever have questions on features, operation, or the compatible SWA-8500S Rear Loud Speaker Kit, please know Samsung is here to help. You can reach us via:

1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

maryparrot13:

Thank you for your review of the Samsung HW-R450 Soundbar. I am sorry to hear that you had some issues coordinating your soundbar and TV remote.

Please know that the soundbar would be able to be controlled with your TV remote if:
A. It is connected to the TV via HDMI ARC or
B. It is connected wirelessly to the TV via Bluetooth

However, neither of these solutions is possible if you are trying to connect it to TV's that do not have Bluetooth option or HDMI via ARC.

I hope this helps solve your issue. For further assistance, please contact Samsung Customer Support and a representative will gladly help you.

1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your Samsung product when it returns to you from service: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

BAMBAM:

Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not happy with sound quality.

Please check that your soundbar is positioned with the SAMSUNG logo facing up towards the ceiling. We have found that some customers are incorrectly positioning the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when you sit), resulting in poor connection, remote signal being blocked, and audio quality sounding muffled. Refer to product photos on Samsung.com and zoom in on the photos.

You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your soundbar remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.

Please refer to pages 20-22 in the User Manual for additional audio setting adjustments, such as bass, treble, woofer, and more:  http://downloadcenter.samsung.com/content/UM/201903/20190312112119819/HW-R450_ZA_FullManual_00_ENG_190117.pdf

If you need further assistance, please know we are here to help. You can reach Samsung Support via:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

Lastly, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
...for access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Rockie:

I am very sorry to see that you were not happy with the sound quality when using this soundbar with your TV.

The HW-R450 features a powerful wireless subwoofer, as well as Game Mode, Dolby Digital Plus, and DTS Digital Surround for deep bass, rich sound, and clear tones.

You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your HW-R450 remote, and the selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.

You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.

Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Buyer:

I am very sorry to see that you had some difficulties with the setup of your HW-R450 Soundbar.

Please know that we are here to help. You can reach Samsung Soundbar Support at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.

Alexguy:

I am very sorry to hear that you are not completely happy with your HW-R450 Soundbar.

So that we can better understand your usage scenario and assist with settings, please contact Samsung Customer Support via any of the following options:

1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger: https://www.facebook.com/samsungsupport

4) Twitter: https://twitter.com/SamsungSupport

The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/

If you have not already done so, we invite you to register your new Samsung Soundbar at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

-Samsung Solutions

Herbie:

Thank you for sharing your review of the Samsung HW-R450 Soundbar featuring Wireless Sub, Smart Mode, and convenient Bluetooth connectivity.

To optimize audio performance for your specific content, you may want to engage Smart Mode, which automatically analyzes your content and enhances sound setting for the best experience. To turn on Smart Mode, press the SOUND MODE button on your remote, then select from the desired sound effects by choosing: STANDARD, SURROUND SOUND, GAME, or SMART

You can also adjust TREBLE and BASS settings by pressing the SOUND CONTROL button (looks like a gear symbol) on the remote.

If there is anything more we can do to improve your enjoyment to 5 stars, please let us know. You can reach Samsung Soundbar Support at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.

Consumer1234:

Thank you for your review of the Samsung HW-R450 Soundbar. To improve your enjoyment of this soundbar, please try engaging Smart Mode, which automatically analyzes your content and enhances sound setting for the best experience.

To turn on Smart Mode, press the SOUND MODE button on your remote, then select from the desired sound effects by choosing: STANDARD, SURROUND SOUND, GAME, or SMART

You can also adjust TREBLE and BASS settings by pressing the SOUND CONTROL button (looks like a gear symbol) on the remote.

If you would like further assistance towards customizing settings for your usage scenario, please reach out to us at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Thanks for choosing Samsung.

Iroh:

Thank you for purchasing the Samsung HW-R450 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.

To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.

You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).

Should you have any questions or concerns regarding features, usages, or functions, please know we are here to help. You can reach Samsung Support via:

1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

applepie1:

Thank you for purchasing the Samsung HW-R450 Soundbar. I'm sorry to hear that you are experiencing difficulties with the setup of your soundbar.

For instructions, please refer to the Full Manual available online: http://downloadcenter.samsung.com/content/UM/201903/20190312112119819/HW-R450_ZA_FullManual_00_ENG_190117.pdf

If you should have further questions on setup, features, operation, please know Samsung is here to help. You can reach us via:

1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Pureenergy4u2:

Thank you for purchasing the Samsung HW-R450 Soundbar with Subwoofer. I am very sorry you were not completely happy with the sound quality and experienced issues with the USB connection.

So we can better understand your USB connection issue and provide assistance with settings to improve your sound experience, please contact Samsung Soundbar Support. You can reach us at:

1) Phone: 1-800-SAMSUNG (ask for Soundbars /or/ option #2)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions