Customer Ratings & Reviews
- Model:
- HW-R450/ZA
- SKU:
- 6327859
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the 2.1-Channel 200W Soundbar System for its sound quality, easy setup, affordable price, and strong bass. Many customers mentioned that the sound quality is great for the price and that the setup process is simple and quick. Some customers also highlighted the effectiveness of the subwoofer in delivering deep bass.
This summary was generated by AI based on customer reviews.
Samsung 200W sound bar w/ wireless subwoofer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to go with new 55" Samsung tv. Decent sound.
I would recommend this to a friendgood soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this soundbar system is average for beginners. upgrade for better tv
I would recommend this to a friendBrand response from Samsung
Posted .hotstuff:
Thank you for purchasing this Samsung HW-R450 Soundbar featuring Smart Sound Mode to automatically analyze your content and optimize sound settings for the best audio delivery.
If you should ever have questions on features, operation, or the compatible SWA-8500S Rear Loud Speaker Kit, please know Samsung is here to help. You can reach us via:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your Samsung product when it returns to you from service: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not a big difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting this improved sound in my listening experience. Instead the main difference I hear is an almost echo effect on some programs and no difference on others. Too expensive of product with too little of change/improvement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JBMDIR
I am very sorry to see that you are not experiencing the intended audio quality of this model.
So that we can better assist with the echo and overall sound performance in the context of your usage scenario, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
To optimize your product experience, we encourage you to register your new Samsung product at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
I feel it is ok for our bedroom TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound isnt quite what Id expect from samsung should have gotten a sonos
No, I would not recommend this to a friendBrand response from Samsung
Posted .Momboman:
Thank you for sharing your review of the Samsung HW-R450. I am sorry to see that you are not completely happy with performance.
The HW-R450 features a powerful wireless subwoofer, as well as Game Mode, Dolby Digital Plus, and DTS Digital Surround for deep bass, rich sound, and clear tones.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your HW-R450 remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
Press and hold the Sound Control button for about 5 seconds to adjust the sound for each of seven frequency bands.
Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.
Also, please check that the soundbar is correctly positioned with the SAMSUNG logo facing up towards the ceiling. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound.
If you need further assistance, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub woofer is ok. The sound surrounding is ok. It wasn’t clear
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aekkie:
Thank you for purchasing the Samsung HW-R450 featuring Smart Sound technology that auto-detects what you are watching and adjusts settings for the best experience. I'm sorry to see that you are not completely happy with performance.
To optimize your audio experience, please try the various sound modes this model offers. Press the SOUND MODE button on your remote, and then select your desired sound effect: STANDARD, SURROUND SOUND, GAME, or SMART.
You can further adjust TREBLE and BASS via the SOUND CONTROL button (looks like a gear symbol).
Should you have any questions or concerns regarding features, usages, or functions, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
having trouble keeping sub paired
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they work great when I can keep the subwoofer paired.
No, I would not recommend this to a friendNope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t hear it the sub woofer...☹️ Have to use the remote to mute it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MiMi:
Thank you for your review of this Samsung HW-R450 Soundbar. I am very sorry that you are not completely happy with the audio performance of the subwoofer.
There are two adjustments that can be made to maximize the potential of the included wireless subwoofer. First, is to increase the WOOFER level from the included remote control. Second is to adjust the bass control: Press the Sound Control button (gear icon) on the remote control, then select BASS to increase the level.
Finally, for precise audio adjustments, you can use the 7-band frequency equalizer to optimize for your room acoustics.
I hope these tips help to solve your issue.
If the issue persists, please contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues to date. Seems to be okay to date. I will post later.
I would recommend this to a friendBrand response from Samsung
Posted .John:
Thank you for sharing your review of this Samsung soundbar. If there is anything we can do to improve your enjoyment to 5 stars, please reach out to Samsung Soundbar Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Great for beginners
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality needs improvement but the price was right.
I would recommend this to a friendBrand response from Samsung
Posted .DanDan:
Thank you for purchasing this Samsung HW-R450 Soundbar System. I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more tailored to your home entertainment environment.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Home Theater & Home Audio Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We greatly value your feedback and will be shared with our product team.
- Samsung Solutions
good basic sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound could be improved base not as deep as expected
I would recommend this to a friendBrand response from Samsung
Posted .john:
Thank you for sharing your review of the Samsung HW-R450. I am sorry to see that you are not completely happy with its performance.
The HW-R450 features a powerful wireless subwoofer, as well as Game Mode, Dolby Digital Plus, and DTS Digital Surround for deep bass, rich sound, and clear tones.
You can try optimizing audio performance for your specific content by pressing the SOUND MODE button on your HW-R450 remote, and then selecting the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or SMART.
You can also press the Sound Control button on the remote (looks like a gear) to adjust TREBLE and BASS.
In addition, it has come to our attention that customers may be positioning the soundbar incorrectly, resulting in poor sound quality. The soundbar should be placed with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor (facing you when you sit), you will experience muffled or low quality sound because the unit will be resting on the speakers.
I hope this helps to solve the sound issue. Should you need further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Soundbar at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for more than 30 days because I was In the middle of home purchase / settlement and moving at the time so left it safely inside of its box until I relocated only to open it and attempt to link it to my Samsung Television only to find that the Bluetooth doesn’t work . And it isn’t even loud enough to use as a radio . At this point I’ve attempted everything in my power , including sending out service requests via the app . I’m left with no choice but to use my replacement plan which I hope that I am not going to have any issues with . MORAL: never just trust the quality of anyone’s products . Always open and test before going any farther .
No, I would not recommend this to a friendBrand response from Samsung
Posted .TheSAM:
I am very sorry to see that you are having Bluetooth connection and low volume issues.
Please check the positioning of your soundbar. We have found that many customers are misplacing the soundbar with the SAMSUNG logo perpendicular to the floor (facing you when seated), with the unit resting on the speakers, resulting in muffled sound. The SAMSUNG logo should point up towards the ceiling.
So that we can better troubleshoot, please reach out to us at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller, like BestBuy.com.
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Ugh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They did not have one in stock so I settled for the floor model. I was glad that my son notice we didn't have the subwoofer before we got in the car and drove off,I got home plugged it all up and noticed there was no remote. The description said minor scratches but all assessor there.. I called up to Best Buy to let them know I did not have a remote they said they found it and advise me that it would be at customer service to pick it up. Got home with "remote" and noticed that the remote is not for the sound bar its for a Samsung television. So I still don’t have the proper remote.. Sucks
I would recommend this to a friendBrand response from Samsung
Posted .Louiscea:
Thank you for purchasing the Samsung HW-R450. I am sorry to see that you are missing the remote to your soundbar. I would recommend you contact Best Buy directly for assistance.
If you ever need help with product features, specs, or operation, please contact Samsung Soundbar Support via:
1) Phone: 1-800-SAMSUNG
- Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not as loud as it should be
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because our Blu-Ray player plays DVDs very quietly in the high-ceilinged room in which we watch movies. It barely improved the volume levels.
No, I would not recommend this to a friendOpen box item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box deal that was sold as excellent condition with all parts. Well it was missing the power cord to the woofer. I wouldn’t recommend buying an open box deal.
No, I would not recommend this to a friendIt even works when I turned it off!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker comes on in the middle of the night after I turned it off. This item requires a lot of technical support. Neither Best Buy nor Samsung could give me any.
No, I would not recommend this to a friend- Cons mentioned:Auto power on
Doesn’t work right
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar turns back on by itself after I turn it off tried calling Samsung they don’t answer I don’t like it
No, I would not recommend this to a friend Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Advertised as a different model number on the website which I thought was the same model I had previously purchased. When I got it home and unboxed it did not have half of the inputs my last model did. By the time I unboxed it it was beyond the return period. Gotta love a 15 day return period. Wont be purchasing from best buy any time soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paddy:
I am very sorry that you purchased a model other than what you saw advertised. I would recommend you contact Best Buy for assistance with this purchasing experience.
If you need any help with features or with using the HW-R450, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
To optimize your product experience, we encourage you to register your new Samsung product at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Below average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The variance from low to high volume is not much. Would not be our 1st choice but bought because we got a really good deal.
No, I would not recommend this to a friendNo synchronization with the tv voices
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No way to sychronize the tv speaking with the sound bar. Installed new updated software with no success.
No, I would not recommend this to a friendNot what I wanted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not able to connect two speakers together. Only one speaker worked sounds not clear. I want to return :(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Palina:
I am sorry to see that you are having issues with this soundbar.
So that we can better understand and troubleshoot your issues, please reach out to Samsung Support:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
This model is covered by a one-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
We look forward to hearing from you.